Initiation and Resolution Process. Initiation of a dispute shall be by written notice to the ISO. The dispute shall be presented directly to a senior representative of each of the parties to the dispute for resolution on an informal basis as promptly as practicable. The Parties, by mutual agreement may submit disputes to non-binding mediation or arbitration.
Initiation and Resolution Process. Initiation of a dispute shall be by written notice to the ISO. The dispute shall be presented directly to a senior representative of each of the parties to the dispute for resolution on an informal basis as promptly as practicable. In the event the designated representatives are unable to resolve the dispute by mutual agreement, such dispute may be submitted to the DRA. The party submitting the matter to the DRA shall include a written statement describing the nature of the dispute and the issues to be resolved. Any subsequent mediation or arbitration process shall be limited to the issues presented for resolution. Within ten (10) days, the DRA shall decide whether the dispute should be referred to: (1) non-binding mediation; or (2) arbitration, and shall make such a referral.
