Common use of INSTALLATION OF THE SERVICES Clause in Contracts

INSTALLATION OF THE SERVICES. 7.1 Upon the Customer’s readiness for the provision of the Services pursuant to Clause 6, the parties shall fix an appointment (at a mutually agreed date and time pursuant to Clause 7.2 below) allowing REDtone and/or its authorised representative and/or registered contractor (“REDtone’ Installer”) to perform the installation of the Services including the Leased Equipment at the Customer’s Designated Address for installation. The Customer consents to REDtone and/or REDtone’ Installer to perform all required and necessary works including the cabling and wiring work for the installation of the Services and the Leased Equipment at the Designated Address. 7.2 REDtone shall only provide surface trunking for the cable wiring within the Customer’s Premises or whenever the existing underground piping within the Customer’s Premises is blocked. In the case where the Customer requires concealed cable (for example in cornices, false ceilings, walls for inside premise or under the tiles for outdoor premise), the Customer shall, at its own costs, be responsible to get its own contractor to carry out the hacking and concealment work. REDtone shall set another appointment date for the installation of the Services. Customer will be charged for the appointment deferment. 7.3 The Customer must be present during the site assessment and the installation activity. Alternatively, the Customer may designate a person aged eighteen (18) years and above to acknowledge the installation of the Services. REDtone will not proceed with the installation activity in the absence of the Customer or the designated person. 7.4 REDtone shall conduct connectivity testing upon completion of the installation activity. Upon successful completion of the test, both the Customer and REDtone shall sign the certificate of acceptance of the Service on the Premises. Such certification may be deemed as the Commencement Notice. The Charges shall commence upon completion of the connectivity testing at the Premises. 7.5 In the event that the Customer is not ready with the basic equipment and/or requirement as required in Clause 6 above, the installation of the Services will be deferred. The Customer shall resolve any issues (being the cause of the deferment) and reschedule a new installation appointment within twenty one (21) days from the such cancelled date, failing which, REDtone has the right to commence the billing as per the Service Order Form. The Customer may indicate the new preferred date and time for the installation appointment but the actual appointment date is still subject to the availability of REDtone’ Installer. REDtone reserves the right to charge rescheduling fees as may be prescribed by REDtone from time to time for the visit to the Customer’s Premises.

INSTALLATION OF THE SERVICES. 7.1 Upon the Customer’s readiness for the provision of the Services pursuant to Clause 6, the parties shall fix an appointment (at a mutually agreed date and time pursuant to Clause 7.2 below) allowing REDtone REDTONE and/or its authorised representative and/or registered contractor (“REDtoneREDTONE’ Installer”) to perform the installation of the Services including the Leased Equipment at the Customer’s Designated Address for installation. The Customer consents to REDtone REDTONE and/or REDtoneREDTONE’ Installer to perform all required and necessary works including the cabling and wiring work for the installation of the Services and the Leased Equipment at the Designated Address. 7.2 REDtone REDTONE may install the Services within fourteen (14) days from the Registration Date or the earliest date that is available for the installation of the Services. Any request for rescheduling or cancellation of the installation appointment date (if any), shall be communicated to REDTONE within three (3) days prior to the fixed installation appointment date. REDTONE reserves the right to charge the Customer for any late rescheduling or cancellation request. 7.3 The installation of the Services shall at all times be subject to the availability of REDTONE’ Installers. 7.4 REDTONE shall only provide surface trunking for the cable wiring within the Customer’s Premises or whenever the existing underground piping within the Customer’s Premises is blocked. In the case where the Customer requires concealed cable (for example in cornices, false ceilings, walls for inside premise or under the tiles for outdoor premise), the Customer shall, at its own costs, be responsible to get its own contractor to carry out the hacking and concealment work. REDtone REDTONE shall set another appointment date for the installation of the Services. Customer will be charged for the appointment deferment. 7.3 7.5 The Customer must be present during the site assessment and the installation activity. Alternatively, the Customer may designate a person aged eighteen (18) years and above to acknowledge the installation of the Services. REDtone REDTONE will not proceed with the installation activity in the absence of the Customer or the designated person. 7.4 7.6 REDtone shall conduct connectivity testing upon completion of the installation activity. Upon successful completion of the test, both the Customer and REDtone REDTONE shall sign the certificate of acceptance of the Service on the Premises. Such certification may be deemed as the Commencement Notice. The Charges shall commence upon completion of the connectivity testing at the Premises. 7.5 7.7 In the event that the Customer is not ready with the basic equipment and/or requirement as required in Clause 6 above, the installation of the Services will be deferred. The Customer shall resolve any issues (being the cause of the deferment) and reschedule a new installation appointment within twenty one (21) days from the such cancelled date, failing which, REDtone has which the right to commence application for the billing as per Services will be cancelled and is deemed terminated. The Customer shall be charged for such termination of the Service Order FormServices. The Customer may indicate the new preferred date and time for the installation appointment but the actual appointment date is still subject to the availability of REDtoneREDTONE’ Installer. REDtone reserves the right to charge rescheduling fees as may be prescribed by REDtone from time to time for the visit to the Customer’s Premises.