Insurance Advice. All advice from Optimum is provided following an assessment of your needs and a fair analysis of the market is undertaken to identify suitable plans including Term Assurance, Critical Illness Cover and Income Protection. Paying by commission–(product charges) If we arrange a non-Retail Investment Product (e.g. protection policy) for you, we may receive commission from the product provider. Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through the product charges. We will advise you in writing where any commission is not sufficient to cover our charges and will agree this with you in writing before any fees are due. Cancellation Rights We will always inform you of your statutory right to cancel. You will normally be granted 30 days in which to cancel a life or pension contract, however there may be occasions where this period is 14 days or that no statutory rights are granted. This will be explained before any contract is concluded. Material Interest We will always act honestly, fairly and professionally when dealing with you. Occasionally situations may arise where we or one of our clients have some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our clients’ conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. You can request a copy of our conflict of interest policy at any time.
Appears in 3 contracts
Samples: Client Agreement, Client Agreement, Client Agreement
Insurance Advice. All advice from Optimum is provided following an assessment of your needs and a fair analysis of the market is undertaken to identify suitable plans including Term Assurance, Critical Illness Cover and Income Protection. Paying by commission–(product commission – (product charges) If we arrange a non-Retail Investment Product (e.g. a protection policy) for you, we may receive commission from the product provider. Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through the product charges. We will advise you in writing where any commission is not sufficient to cover our charges and will agree this with you in writing before any fees are due. Cancellation Rights We will always inform you of your statutory right to cancel. You will normally be granted 30 days in which to cancel a life or pension contract, however there may be occasions where this period is 14 days or that no statutory rights are granted. This will be explained before any contract is concluded. Material Interest We will always act honestly, fairly and professionally when dealing with you. Occasionally situations may arise where we or one of our clients have some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our clients’ conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. You can request a copy of our conflict of interest policy at any time.
Appears in 2 contracts
Samples: Client Agreement, Client Agreement