Integration of Listening Sample Clauses

Integration of Listening. Customer Support and Social CRM. Activate Your Customers: Control vs. Leadership. Collaborative Processes The active listening process is depicted in Figure 8.5. The integration with your business or organization occurs fi rst in the “routing” processes and then in “tracking.” Of course, the act of responding itself is a business process: That, however, is really a function of having or not having a listening program and does not in itself imply a “social business” orientation. To be sure, listening is better than not listening, and listening combined with responding is a solid idea. But to really see the benefi t of a social business program within your organization, you’ve got to take a further step.
Sample 1
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