Introduction to Help Desk Resource Sample Clauses

Introduction to Help Desk Resource. 5.04.1 The Help Desk Resource Charge payable by Certegy to IBM for the provision and performance of the Help Desk Services, as more fully described in Schedule M, for any calendar month during the term of this Transaction Document will be based on the number of Resource Units (i.e. Logged Problems) used, consumed or otherwise applied in a given calendar month during the term of this Transaction Document. Certegy may request additional Resource Units of the Help Desk resources, at any time during the term of this Transaction Document, without providing notice to IBM and IBM shall immediately provide such additional resources to Certegy.
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