Common use of Investigation and Procedures Clause in Contracts

Investigation and Procedures. PEN and Pacific Mutual agree to cooperate fully in any regulatory investigation or proceeding or judicial proceeding arising in connection with any Contracts distributed under this Agreement. PEN further agrees to furnish regulatory authorities with any information or reports in connection with such services which may be requested in order to ascertain whether the operations of Pacific Mutual and the Separate Account are being conducted in a manner consistent with applicable laws and regulations. PEN and Pacific Mutual further agree to cooperate fully in any securities regulatory investigation or proceeding with respect to Pacific Mutual, PEN, their affiliates and their agents or representatives to the extent that such investigation or proceeding is in connection with any Contracts distributed under this Agreement. Without limiting the foregoing: (a) PEN will be notified promptly of any customer complaint or notice of any regulatory investigation or proceeding or judicial proceeding received by Pacific Mutual with respect to PEN or any agent, representative, or sub-agent of a Broker or general agent or which may affect Pacific Mutual's issuance of any contract sold under this Agreement; and (b) PEN will promptly notify Pacific Mutual of any customer complaint or notice of any regulatory investigation or proceeding received by PEN or its affiliates with respect to PEN or any agent, representative, or sub-agent of a Broker or general agent in connection with any Contract distributed under this Agreement of any activity in connection with any such contract. In the case of a customer complaint, PEN and Pacific Mutual will cooperate in investigating such complaint and any response will be sent to the other party to this Agreement for approval not less than five business days prior to its being sent to the customer or regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone, telegraph or telecopier.

Investigation and Procedures. PEN and Pacific Mutual agree to cooperate fully in any regulatory investigation or proceeding or judicial proceeding arising in connection with any the Contracts distributed under this Agreement. PEN further agrees to furnish regulatory authorities with any information or reports in connection with such services which may be requested in order to ascertain whether the operations of Pacific Mutual and the Separate Account are being conducted in a manner consistent with applicable laws and regulations. PEN and Pacific Mutual further agree to cooperate fully in any securities regulatory investigation or proceeding with respect to Pacific Mutual, PEN, their affiliates and their agents or representatives to the extent that such investigation or proceeding is in connection with any Contracts contracts distributed under this Agreement. Without limiting the foregoing: (a) PEN will be notified promptly of any customer complaint or notice of any regulatory investigation or proceeding or judicial proceeding received by Pacific Mutual with respect to PEN or any agent, representative, or sub-agent of a Broker or general agent or which may affect Pacific Mutual's issuance of any contract sold under this Agreement; and (b) PEN will promptly notify Pacific Mutual of any customer complaint or notice of any regulatory investigation or proceeding received by PEN or its affiliates with respect to PEN or any agent, representative, or sub-agent of a Broker or general agent in connection with any Contract distributed under this Agreement of any activity in connection with any such contract. In the case of a meritorious customer complaint, PEN and Pacific Mutual will cooperate in investigating such complaint and any response will be sent to the other party to this Agreement for approval not less than five business days prior to its being sent to the customer or regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone, telegraph telephone or telecopiertelegraph.

Investigation and Procedures. PEN PMD and Pacific Mutual Life agree to cooperate fully in any regulatory investigation or proceeding or judicial proceeding arising in connection with any Contracts distributed under this Agreement. PEN PMD further agrees to furnish regulatory authorities with any information or reports in connection with such services which may be requested in order to ascertain whether the operations of Pacific Mutual Life and the Separate Account are being conducted in a manner consistent with applicable laws and regulations. PEN PMD and Pacific Mutual Life further agree to cooperate fully in any securities regulatory investigation or proceeding with respect to Pacific MutualLife, PENPMD, their affiliates and their agents or representatives to the extent that such investigation or proceeding is in connection with any Contracts distributed under this Agreement. Without limiting the foregoing: (a) PEN PMD will be notified promptly of any customer complaint or notice of any regulatory investigation or proceeding or judicial proceeding received by Pacific Mutual Life with respect to PEN PMD or any agent, representative, or sub-agent of a Broker or general agent or which may affect Pacific MutualLife's issuance of any contract sold under this Agreement; and (b) PEN PMD will promptly notify Pacific Mutual Life of any customer complaint or notice of any regulatory investigation or proceeding received by PEN PMD or its affiliates with respect to PEN PMD or any agent, representative, or sub-agent of a Broker or general agent in connection with any Contract distributed under this Agreement of or any activity in connection with any such contract. In the case of a customer complaint, PEN PMD and Pacific Mutual Life will cooperate in investigating such complaint and any response will be sent to the other party to this Agreement for approval not less than five business days prior to its it being sent to the customer or regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone, telegraph or telecopier.