Common use of Investigations and Customer Complaints Clause in Contracts

Investigations and Customer Complaints. The parties to this Agreement agree to cooperate fully in any regulatory investigation, inquiry, inspection or proceeding or in any judicial proceeding arising in connection with the Products sold or attempted to be sold by Producers and/or Sales Representatives. Producers shall permit federal, state, and self-regulatory authorities, MassMutual and MSD to audit their records and shall furnish them with any information that they may request in order to ascertain whether Producers are complying with applicable laws and regulations with respect to the sale of the Products. Producers agree to cooperate with MassMutual and MSD in resolving all customer complaints and internal investigations involving Producers and/or Sales Representatives with respect to the Products. Without limiting the foregoing: a. MassMutual or MSD shall promptly notify Producers of any customer complaint or notice of any regulatory inspection, inquiry, investigation or proceeding or judicial proceeding received by MassMutual or MSD and directly relating to the Producers or Sales Representatives sales activities in respect of the Products, unless requested by the initiating regulator, self-regulatory authority or judicial authority not to so notify, and b. Producers shall promptly notify MassMutual or MSD of any customer complaint or notice of any regulatory inspection, inquiry, investigation or proceeding or judicial proceeding received by Producers with respect to MassMutual, MSD, Producers, or Producers’ Sales Representatives concerning the Products, unless requested by the initiating regulator, self-regulatory authority or judicial authority not to so notify.

Investigations and Customer Complaints. The parties to this Agreement agree to cooperate fully in any regulatory investigation, inquiry, inspection or proceeding or in any judicial proceeding arising in connection with the Products sold or attempted to be sold by Producers and/or Sales Representatives. Producers shall permit federal, state, and self-regulatory authorities, MassMutual Insurance Companies and MSD to audit their records and shall furnish them with any information that they may request in order to ascertain whether Producers are complying with applicable laws and regulations with respect to the sale of the Products. Producers agree to cooperate with MassMutual Insurance Companies and MSD in resolving all customer complaints and internal investigations involving Producers and/or Sales Representatives with respect to the Products. Without limiting the foregoing: a. MassMutual Insurance Companies or MSD shall promptly notify Producers of any customer complaint or notice of any regulatory inspection, inquiry, investigation or proceeding or judicial proceeding received by MassMutual Insurance Companies or MSD and directly relating to the Producers or Sales Representatives sales activities in respect of the Products, unless requested by the initiating regulator, self-regulatory authority or judicial authority not to so notify, and b. Producers shall promptly notify MassMutual Insurance Companies or MSD of any customer complaint or notice of any regulatory inspection, inquiry, investigation or proceeding or judicial proceeding received by Producers with respect to MassMutualInsurance Companies, MSD, Producers, or Producers’ Sales Representatives concerning the Products, unless requested by the initiating regulator, self-regulatory authority or judicial authority not to so notify.