Common use of INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN Clause in Contracts

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Service Provider shall only invoke or test the BCDR Plan with the prior consent of the Authority. Following a request from the Authority, the Service Provider shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. FRAMEWORK SCHEDULE 11 Not USED FRAMEWORK SCHEDULE 12: COMMERCIALLY SENSITIVE INFORMATION INTRODUCTION Without prejudice to the Authority's general obligation of confidentiality, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreement. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice to the Authority's obligation to disclose Information in accordance with the FOIA or Clause 19 of this Framework Agreement, the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA to the following Information: Tender Reference Date Item(s) Duration of Confidentiality L1SQD4 (4.1 to 4.7) 23/01/13 Information relating to the Service Provider’s clients. This information is provided in confidence to enable the Authority to decide whether to award the contract to the Service Provider. In the Service Provider’s opinion this information is exempt information under S41 FOIA. Disclosure of this information may constitute an actionable breach of confidence by our clients. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award L1AQH1a through to G L1AQI1 through to 5 L1AQJa through to e X0XXX0 X0XXX0 X0XXX0 through to M11c 23/01/13 A detailed breakdown of the Service Provider’s model, technology, fees, production charges, Financial Model (including any text, figures and diagrams) and any commercial paper provided during the ITT and thereafter along with any associated assumptions and responses and any financial information relating to the bid – The Service Provider believes that this information is exempt from disclosure under S43 FOIA as disclosure of such pricing information would prejudice its commercial interests. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider Supplier shall immediately invoke the BCDR Plan (and shall inform the Authority Customer promptly of such invocation). In all other instances the Service Provider Supplier shall only invoke or test the BCDR Plan with the prior consent of the AuthorityCustomer. Following a request from the AuthorityCustomer, the Service Provider Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. FRAMEWORK SCHEDULE 11 Not 6: SERVICE LEVELS AND SERVICE CREDITS NOT USED FRAMEWORK SCHEDULE 127: COMMERCIALLY SENSITIVE CUSTOMER RESPONSIBILITIES CUSTOMER BACKGROUND INFORMATION INTRODUCTION Without prejudice The Customer will provide the Supplier with the following in respect of those aspects of the Services relating to contract compliance and data analysis within 5 Working Days of the Commencement Date: Its finance team structure, including integration with other teams; Its accounts payable structure; Its procurement and payment process and its impact on accounts payable; An overview of the Contracting Body’s contract management policies and process, including governance and delegated authorities; Its accounts payable process and procedures in areas such as invoice processing, credit notes, payments, adjustments, discounts, self-billing and goods returned; Details of its existing accounts payable monitoring and reporting processes; Systems including applications used, level of integration between systems / modules, linkage with third party systems, IT infrastructure, support and change management procedures, availability of data and data volumes; Volume and value of its accounts payable transactions; Date of its last accounts payable audit together with any substantive findings of that audit; and A list of contracts which the Contracting Body is a party to, which will include as a minimum, unless otherwise agreed: Contract title; Contract reference number if applicable; Contract start and end date; Suppliers awarded to the Authority's general obligation of confidentialitycontract/s; Payments and credits made; and Contract documentation including but not limited to specifications, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreementterms and conditions and any payment options/incentives. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that The Customer will remove all personal information/data before any information is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice passed to the Authority's obligation Supplier. Should the Customer require the Supplier to disclose Information analyse personal information/data, this will be made clear in accordance the Further Competition documentation along with the FOIA or Clause 19 of this Framework Agreement, relevant standards. SCHEDULE 8: EXIT PLANNING AND SERVICE TRANSFER ARRANGEMENT NOT USED SCHEDULE 9: DIVERSITY & EQUALITY INTRODUCTION This Schedule 9 sets out the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA Diversity and Equality requirements which are applicable to the following Information: Tender Reference Date Item(s) Duration provision of Confidentiality L1SQD4 (4.1 to 4.7) 23/01/13 Information relating to the Service Provider’s clientsServices. This information is provided in confidence to enable the Authority to decide whether to award the contract to the Service ProviderSchedule 9 comprises: 49.3Part A: Low Risk and/or Low Value Procurement. In the Service Provider’s opinion this information is exempt information under S41 FOIA. Disclosure of this information may constitute an actionable breach of confidence by our clients. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award L1AQH1a through to G L1AQI1 through to 5 L1AQJa through to e X0XXX0 X0XXX0 X0XXX0 through to M11c 23/01/13 49.4PART A detailed breakdown of the Service Provider’s model, technology, fees, production charges, Financial Model (including any text, figures Low Risk and diagrams) and any commercial paper provided during the ITT and thereafter along with any associated assumptions and responses and any financial information relating to the bid – The Service Provider believes that this information is exempt from disclosure under S43 FOIA as disclosure of such pricing information would prejudice its commercial interests. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award/ or Low Value Procurement

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Service Provider shall only invoke or test the BCDR Plan with the prior consent of the Authority. Following a request from the Authority, the Service Provider shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. FRAMEWORK SCHEDULE Framework schedule 11 Not USED – not used FRAMEWORK SCHEDULE 12: COMMERCIALLY SENSITIVE INFORMATION INTRODUCTION Without prejudice to the Authority's general obligation of confidentiality, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreement. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice to the Authority's obligation to disclose Information in accordance with the FOIA or Clause 19 of this Framework Agreement, the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA to the following Information: Tender Reference No. Date Item(s) Duration of Confidentiality L1SQD4 (4.1 to 4.7) 23/01/13 Information relating to n/a n/a n/a n/a FRAMEWORK SCHEDULE 13: STANDARDS INTRODUCTION This Framework Schedule 13 sets out the Standards with which the Service Provider shall comply in its provision of the Services and details the Service Provider’s clients. This information is provided in confidence obligations to enable the Authority to decide whether to award the contract to the Service Provider. In the Service Provider’s opinion this information is exempt information under S41 FOIA. Disclosure of this information may constitute an actionable breach of confidence by our clients. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award L1AQH1a through to G L1AQI1 through to 5 L1AQJa through to e X0XXX0 X0XXX0 X0XXX0 through to M11c 23/01/13 A detailed breakdown of the Service Provider’s model, technology, fees, production charges, Financial Model (including any text, figures comply with future Government requirements and diagrams) and any commercial paper provided during the ITT and thereafter along with any associated assumptions and responses and any financial information relating to the bid – The Service Provider believes that this information is exempt from disclosure under S43 FOIA as disclosure of such pricing information would prejudice its commercial interests. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract awardStandards.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Service Provider shall only invoke or test the BCDR Plan with the prior consent of the Authority. Following a request from the Authority, the Service Provider shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. FRAMEWORK SCHEDULE 11 – Not USED Used FRAMEWORK SCHEDULE 12: COMMERCIALLY SENSITIVE INFORMATION INTRODUCTION Without prejudice to the Authority's general obligation of confidentiality, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreement. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice to the Authority's obligation to disclose Information in accordance with the FOIA or Clause 19 of this Framework Agreement, the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA to the following Information: Tender Reference Date Item(s) Duration of Confidentiality L1SQD4 (4.1 to 4.7) 23/01/13 Information relating to the Service Provider’s clients. This information is provided in confidence to enable the Authority to decide whether to award the contract to the Service Provider. In the Service Provider’s opinion this information is exempt information under S41 FOIA. Disclosure of this information may constitute an actionable breach of confidence by our clients. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award L1AQH1a through to G L1AQI1 through to 5 L1AQJa through to e X0XXX0 X0XXX0 X0XXX0 through to M11c 23/01/13 A detailed breakdown of the Service Provider’s model, technology, fees, production charges, Financial Model (including any text, figures and diagrams) and any commercial paper provided during the ITT and thereafter along with any associated assumptions and responses and any financial information relating to the bid – The Service Provider believes that this information is exempt from disclosure under S43 FOIA as disclosure of such pricing information would prejudice its commercial interests. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award: