Common use of Issue Management Process Clause in Contracts

Issue Management Process. Either Purchaser or Supplier may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions. • Purchaser and the Supplier’s representative will determine which committee or executive level should logically be involved in resolution. • A meeting or conference call will be conducted to resolve the issue in a timely manner. The documented issues will be distributed to the participants at least 24 hours prior to the discussion if the issue is not an emergency requiring immediate attention. • Management of Purchaser and Supplier will develop a temporary, if needed, and the permanent solution for the problem at hand. The Supplier will then communicate the resolution to all interested parties. • In the event a significant business issue is still unresolved, the arbitration procedures described in the Contract will be used.

Issue Management Process. Either Purchaser or Supplier may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions. • Purchaser and the Supplier’s Supplier‟s representative will determine which committee or executive level should logically be involved in resolution. • A meeting or conference call will be conducted to resolve the issue in a timely manner. The documented issues will be distributed to the participants at least 24 hours prior to the discussion if the issue is not an emergency requiring immediate attention. • Management of Purchaser and Supplier will develop a temporary, if needed, and the permanent solution for the problem at hand. The Supplier will then communicate the resolution to all interested parties. • In the event a significant business issue is still unresolved, the arbitration procedures described in the Contract will be used.