ITWS Contingency Procedures. In the case of any interruptions to the transmission or receipt of Orders through ITWS, the following procedures shall be followed. 1. The Intermediary shall notify Vanguard’s Support Center of the contingency situation by calling (000) 0000000 and obtaining a problem ticket number. 2. If the problem relates to the transmission or receipt of Orders through the Web File Upload functionality on ITWS and is not immediately resolved, the Intermediary will submit Orders through the manual transaction entry functionality on such website, before the applicable Transaction Cut-Off Time specified in Section III below. 3. Only if (a) the problem relates to the transmission or receipt of Orders through the manual transaction entry functionality on ITWS and is not immediately resolved, and such problem is due to a system failure, or (b) in the scenario described in Section 1.2 above, the manual transaction entry functionality on ITWS is not available due to a system failure, the Intermediary will contact Vanguard’s Automated Processing Team at 000-000-0000 as soon as possible, but in no case later than 30 minutes before the applicable Transaction Cut-Off Time specified below, to inform Vanguard of the ITWS outage and to provide aggregated net purchase or redemption information, by VVIF Portfolio, with respect to the Orders that could not be submitted via ITWS. After this notification, the Intermediary will submit such Orders for processing via facsimile transmission to Vanguard at 484582-2806. Vanguard cannot guarantee Trade Date commitments if the faxed Orders are not received by Vanguard in good order by the applicable Transaction Cut- Off Time specified below.
Appears in 2 contracts
Samples: Participation Agreement (Mutual of America Separate Account No 3), Participation Agreement (Mutual of America Separate Account No 2)
ITWS Contingency Procedures. In the case of any interruptions to the transmission or receipt of Orders through ITWS, the following procedures shall be followed.
1. The Intermediary shall notify Vanguard’s Support Center of the contingency situation by calling (000800) 0000000 950- 6667 and obtaining a problem ticket number.
2. If the problem relates to the transmission or receipt of Orders through the Web File Upload functionality on ITWS and is not immediately resolved, the Intermediary will submit Orders through the manual transaction entry functionality on such website, before the applicable Transaction Cut-Off Time specified in Section III below.
3. Only if (a) the problem relates to the transmission or receipt of Orders through the manual transaction entry functionality on ITWS and is not immediately resolved, and such problem is due to a system failure, or (b) in the scenario described in Section 1.2 I.2 above, the manual transaction entry functionality on ITWS is not available due to a system failure, the Intermediary will contact Vanguard’s Automated Processing Team at 000-000-0000 as soon as possible, but in no case later than 30 minutes before the applicable Transaction Cut-Off Time specified below, to inform Vanguard of the ITWS outage and to provide aggregated net purchase or redemption information, by VVIF Portfolio, with respect to the Orders that could not be submitted via ITWS. After this notification, the Intermediary will submit such Orders for processing via facsimile transmission to Vanguard at 484582000- 000-28060000. Vanguard cannot guarantee Trade Date commitments if the faxed Orders are not received by Vanguard in good order by the applicable Transaction Cut- Off Time specified below.
Appears in 2 contracts
Samples: Electronic Trading Agreement (Separate Account I of Integrity Life Insurance Co), Electronic Trading Agreement (Separate Account I of National Integrity Life Ins Co)
ITWS Contingency Procedures. In the case of any interruptions to the transmission or receipt of Orders through ITWS, the following procedures shall be followed.
1. The Intermediary shall notify Vanguard’s Support Center of the contingency situation by calling (000) 0000000 and obtaining a problem ticket number.
2. If the problem relates to the transmission or receipt of Orders through the Web File Upload functionality on ITWS and is not immediately resolved, the Intermediary will submit Orders through the manual transaction entry functionality on such website, before the applicable Transaction Cut-Off Time specified in Section III below.
3. Only if (a) the problem relates to the transmission or receipt of Orders through the manual transaction entry functionality on ITWS and is not immediately resolved, and such problem is due to a system failure, or (b) in the scenario described in Section 1.2 above, the manual transaction entry functionality on ITWS is not available due to a system failure, the Intermediary will contact Vanguard’s Automated Processing Team at 000-000-0000 as soon as possible, but in no case later than 30 minutes before the applicable Transaction Cut-Off Time specified below, to inform Vanguard of the ITWS outage and to provide aggregated net purchase or redemption information, by VVIF Portfolio, with respect to the Orders that could not be submitted via ITWS. After this notification, the Intermediary will submit such Orders for processing via facsimile transmission to Vanguard at 484582-2806. Vanguard cannot guarantee Trade Date commitments if the faxed Orders are not received by Vanguard in good order by the applicable Transaction Cut- Cut-Off Time specified below.
Appears in 1 contract
Samples: Participation Agreement (Mutual of America Separate Account No 2)