Key Performance Indicator. Responsiveness to UMMS concerns and needs; corrective actions and expectations being managed and communicated effectively; are Service requests being documented and communicated effectively?
Key Performance Indicator. EXAM DATA SENT ATA shall deliver MCP exam results according to the following KPI requirements: - 90% of exam records within 72 hours (3 days) of exam delivery - 100% of exam records within 120 hours (5 days) of exam delivery AND no more than 500 late records - 100% of exam records within 336 hours (14 days) of exam delivery The timeframe metrics shall be measured from the time the Candidate finishes the exam to the time that the exam record is first sent to MCCL (i.e., the data is successfully downloaded to the Microsoft FTP site). ATA shall report to MCCL this performance indicator on a monthly basis. In the event this benchmark is not met, ATA shall report reasons for such performance and actions taken to correct, along with completion dates.
Key Performance Indicator. 4.1 At least 22 NSOs incorporate elements of world and regional events into their national events of Educational Methods.
Key Performance Indicator. Specification: EMS Timeliness Definition: Measurement of Amdocs’ ability to complete EMS functions by the times outlined below. Times reflect completion times and are [**]: [**] [**] [**] [**] [**] [**] KPI Formula: [**] Measurement Period: Calendar Month Data Source: Batch Stats Tool Frequency of Collection: Throughout Measurement Period Special Exclusions: [**] Amdocs 71 SLA Management
Key Performance Indicator. Specification: SAS ID Accuracy Definition: The percentage of correctly prepared SAS IDs during the measurement period. Outputs include [**]. KPI Formula: [**] Measurement Period: Calendar Month (Cycle 1 thru EOM activities) Data Source: Amdocs ticketing system/Amdocs Reporting Tools Incorrectly prepared SAS IDs that require a fix by the vendor or Sprint, shall be reported to Amdocs via Service Manager tickets.
Key Performance Indicator. 2.2.1 Definition(s)
Key Performance Indicator. The contractor must comply with the below Key Performance Indicators (KPls) which will be applied to the services covered by the Contract. The KPls and the methodology for their monitoring and measurement shall be accepted, confirmed and must be included in the bidders’ offer. The following KPls will be used by UNHCR to track and monitor the performance level. Bidders shall accept these proposed indicators for assessing their performance quality of work. # KPIs Measures Measurement Criteria UNHCR Standard Frequency of Measurem ent 1 Adherence to work schedule The contractor to follow the agreed schedule of cleaning services Number of failures to meet compliance Maximum of 5 incidents within 1 year Monthly 2 Personnel Composition and availability of skilled personnel to carry out services and perform respective tasks Number of complaints received by UNHCR Maximum of 5 incidents within 1 year Daily 3 Compliance with Health and Safety regulations Contractor shall ensure compliance with Health and Safety Regulations by providing his personnel with uniforms Monitoring the compliance with Health and Safety regulations Maximum of 2 incidents within 1 year Quarterly and PPE to execute the services including regular covid-19 testing. 4 Tools and Equipment Contractor shall ensure that all tools and equipment are provided such as brooms, mops, pressure washers, leaf blowers etc. Compliance with the list of tools and equipment necessary to perform the services Maximum of 3 incidents within 1 year Monthly
Key Performance Indicator. [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] [**] Amdocs 89 SLA Management
Key Performance Indicator. Specification: Retail GoldenGate Response Time Definition: Amdocs ability to deliver Retail GoldenGate trail files to the Sprint GoldenGate hub servers within the times presented in Tables 8.1 and 8.2 below. KPI Formula: [**] Measurement Period: Monthly Data Source: Amdocs Tracking Tool Frequency of Collection: Continuous Special Exclusions: [**]
