Service Level Standard. Services will be available to Authorized Users for normal use 100% of the Scheduled Uptime.
Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level.
Service Level Standard. Problems shall be confirmed as received by vendor 100% of the time each reporting month, in accordance with the request response time associated with the problem severity level.
Service Level Standard. Problems shall be resolved by vendor 100% of the time each reporting month, in accordance with the request resolution time associated with the problem severity level.
Service Level Standard. Transactions will have a response time of 5 seconds or less 100% of the time each reporting month during the periods for which the services are available.
Service Level Standard. Data shall be provided or restored by vendor 100% of the time each reporting month, within 7 calendar days from date of delivery of request.
Service Level Standard. Authorized Users as identified by Subscriber and as surveyed on an annual basis, shall be completely (100%) satisfied with the Services.
Service Level Standard. In accordance with the terms of the Agreement, SearchStax agrees to comply with the minimum expected performance standards set forth in this service level agreement. SearchStax will meet the below service performance standards when providing services to Customer or other entity as designate under the Agreement. Service Level Measures Silver Gold Platinum Platinum Plus Service Availability Percentage N/A 99.5% 99.9% 99.95% Technical Support Description. SearchStax will provide to Customer email support (“Technical Support”) based on the following coverage: Description Silver Gold Platinum and Platinum Plus Support Coverage Americas Monday-Friday 9:00am – 5:00pm PST Americas Monday-Friday 8:00am ET – 8:00pm EST Europe Monday-Friday 8:00am CET – 6:00pm CET Australia and Asia Pacific Monday-Friday 8:00am AEST – 6:00pm AEST 24x7x365 Technical Support will include any research and resolution activity performed by SearchStax.
Service Level Standard. In the event of an incident, Services will have a Maximum Allowable Outage of two consecutive hours within each reporting month during the periods for which the Services are available.
Service Level Standard. (i) Pathfindr Software will be available to Authorised Users for normal use 100% of the Scheduled Uptime.
