Late Repair. (a) A delayed repair will become eligible for compensation if the reported fault causes ‘total loss of service’ (i.e. where the fibre performance drops below the Service Maintenance Limit specified for DFX in SIN 525 between the product demarcation points) following the period from when it has been reported to BT (“Qualifying Fault”) for the period over the 18 hours referred to in paragraph 3.2 above.
Appears in 5 contracts
Samples: www.openreach.co.uk, www.openreach.co.uk, re.openreach.co.uk
Late Repair. (a) A delayed repair will become eligible for compensation if the reported fault causes ‘total loss of service’ (i.e. where the fibre performance drops below the Service Maintenance Limit specified for DFX DFA in the relevant SIN 525 between the product demarcation points) following the period from when it has been reported to BT (“Qualifying Fault”) for the period over the 18 hours referred to in paragraph 3.2 above.
Appears in 3 contracts
Samples: www.openreach.co.uk, www.openreach.co.uk, re.openreach.co.uk