Limitations and constraints. As defined in Resource Centre OLA [1]. In addition: • Availability and Reliability calculations are based on the Service Monitoring operational results. • Failures in VO monitoring are not considered as the Agreement violations.
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control
Limitations and constraints. The Services provisioning is subject to the following limitations and constraints. • Support is provided in English. • Availability and Reliability calculations are based on the Service Monitoring operational results. • Failures in VO monitoring are not considered as SLA violations. • Downtimes needed to ensure the security of the Service issues are not considered Agreement violations. • Failures of resource provider not being part of EGI production infrastructure are not considered as Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: 9 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control • Availability and Reliability calculations are based on the Service Monitoring operational results. • Failures in VO monitoring are not considered as the Agreement violations.
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the RC’s control, or any other causes beyond the RC’s control
Limitations and constraints. As defined by the EGI Default Operational Level Agreement. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. ● Force Majeure. A party shall not be liable for any failure or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake, or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the EGI Foundation's control, or any other causes beyond the EGI Foundation's control.
Limitations and constraints. As defined in EGI Default Operational Level Agreement.
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control The Service Provider commits to inform the Customer, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: • In case of violations of the Services targets for two consecutive months, the Service Provider will provide justifications and a plan for Services enhancement to the Customer. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. • The Customer will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
