Common use of LIMITED SUBSCRIPTION SERVICE WARRANTY Clause in Contracts

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, during the Subscription Term, Customer’s production instance of the Subscription Service will materially conform to the Product Overview. To submit a warranty claim under this Section 5.1, Customer will submit a support request to resolve the non-conformity as provided in the Subscription Service Guide. If the non-conformity persists without relief more than 30 days after notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, and submit to Reseller a claim for refund to Customer for any prepaid subscription fees covering that part of the applicable Subscription Term for the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will not apply to any non-conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section 5.1 sets forth Customer’s exclusive rights and remedies (and ServiceNow’s sole liability) in connection with this warranty.

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, during the Subscription Term, Customer’s production instance of the Subscription Service will materially conform to the Product Overview. To submit a warranty claim under this Section 5.1, Customer will submit a support request to resolve the non-non- conformity as provided in the Subscription Service Guide. If the non-conformity persists without relief more than 30 days after notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, and submit to Reseller a claim for refund to Customer for any prepaid subscription fees covering that part of the applicable Subscription Term for the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will not apply to any non-conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section 5.1 sets forth Customer’s exclusive rights and remedies (and ServiceNow’s sole liability) in connection with this warranty.

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, during the Subscription Term, Customer’s production instance of the Subscription Service will materially conform to the Product Overview. To submit a warranty claim under this Section 5.1, Customer will submit a support request to resolve the non-conformity as provided in the Subscription Service Guide. If the non-conformity persists without relief more than 30 days after notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, and submit to Reseller a claim for ServiceNow will refund to Customer for any prepaid subscription fees covering that part of the ORDERING AGREEMENT applicable Subscription Term for the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will not apply to any non-conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section 5.1 sets forth Customer’s exclusive rights and remedies (and ServiceNow’s sole liability) in connection with this warranty.

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, during the Subscription Term, Customer’s production instance of the Subscription Service will materially conform to the Product Overview. To submit a warranty claim under this Section 5.1, Customer will submit a support request to resolve the non-conformity as provided in the Subscription Service Guide. If the non-conformity persists without relief more than 30 days after notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, and submit to Reseller a claim for refund to Customer for any prepaid subscription fees covering that part of the applicable Subscription Term for the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will not apply to any non-conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section 5.1 sets forth Customer’s exclusive rights and remedies (and ServiceNow’s sole liability) in connection with this warranty.warranty.‌

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, that during the Subscription Term, Term Customer’s production instance instances of the Subscription Service will shall materially conform to the Product Overview. To submit a warranty claim under this Section 5.1Section, Customer will shall (1) reference this Section; and (2) submit a support request to resolve the non-conformity as provided in the Subscription Service Guide. If the non-non- conformity persists without relief more than 30 thirty (30) days after written notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, Service and submit to Reseller a claim for refund to Customer for of any prepaid subscription fees covering that part the remainder of the applicable Subscription Term for of the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will shall not apply to any non-conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section THIS SECTION 5.1 sets forth Customer’s exclusive rights and remedies SETS FORTH CUSTOMER’S EXCLUSIVE RIGHTS AND REMEDIES (and ServiceNow’s sole liabilityAND SERVICENOW’S SOLE LIABILITY) in connection with this warrantyIN CONNECTION WITH THIS WARRANTY.

LIMITED SUBSCRIPTION SERVICE WARRANTY. ServiceNow warrants that, that during the Subscription Term, Term Customer’s production instance instances of the Subscription Service will shall materially conform to the Product Overview. To submit a warranty claim under this Section 5.1Section, Customer will shall (1) reference this Section; and (2) submit a support request to resolve the non-non- conformity as provided in the Subscription Service Guide. If the non-conformity persists without relief more than 30 thirty (30) days after written notice of a warranty claim provided to ServiceNow under this Section 5.1, then Customer may terminate the affected Subscription Service, Service and submit to Reseller a claim for ServiceNow shall refund to Customer for any prepaid subscription fees covering that part the remainder of the applicable Subscription Term for of the affected Subscription Service remaining after the effective date of termination. Notwithstanding the foregoing, this warranty will shall not apply to any non-non- conformity due to a modification of or defect in the Subscription Service that is made or caused by any person other than ServiceNow or a person acting at ServiceNow’s direction. This Section 5.1 sets forth Customer’s exclusive rights and remedies (and ServiceNow’s sole liability) in connection with this warrantyTHIS SECTION 5.1.