Common use of LIST OF ATTACHMENTS Clause in Contracts

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint LEVEL OF SURVEILLANCE (Check):  Monthly  Quarterly  As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 9.0 SUPPORT ITEMS 7 10.0 PRICE ADJUSTMENTS 7 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  ❒ Random Sampling  ❒ 100% Inspection  ❒ Periodic Inspection  ❒ Customer Complaint LEVEL OF SURVEILLANCE (Check):  ❒ Monthly  ❒ Quarterly  ❒ As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  ❒ Meets Standards  ❒ Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE Period of Performance 3 4.2 TASKTask/DELIVERY ORDER PERIOD OF PERFORMANCE Delivery Order Period of Performance 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 9.0 SUPPORT ITEMS 7 10.0 PRICE ADJUSTMENTS 7 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 83

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint LEVEL OF SURVEILLANCE (Check):  Monthly  Quarterly  As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 9.0 SUPPORT ITEMS 7 8 10.0 PRICE ADJUSTMENTS 7 8 10.1 GENERAL 7 8 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint LEVEL OF SURVEILLANCE (Check):  Monthly  Quarterly  As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 5 9.0 SUPPORT ITEMS 7 10.0 PRICE ADJUSTMENTS 7 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint LEVEL OF SURVEILLANCE (Check):  Monthly  Quarterly  As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 9.0 SUPPORT ITEMS 7 10.0 PRICE ADJUSTMENTS 7 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8CONTENTS

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation PERFORMANCE REQUIREMENTS SUMMARY Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. QUALITY ASSURANCE MONITORING FORM BPA/TASK ORDER: BPA TEAM LEAD: SURVEY PERIOD: SURVEILLANCE METHOD (Check):  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint LEVEL OF SURVEILLANCE (Check):  Monthly  Quarterly  As needed ANALYSIS OF RESULTS: Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards Narrative of Performance During Survey Period: PREPARED BY: DATE: QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION CONTRACTOR: BPA/TASK ORDER NUMBER: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) (ORGANIZATION) (PHONE NUMBER) (EMAIL ADDRESS) NATURE OF COMPLAINT: RESULTS OF COMPLAINT INVESTIGATION: DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: RECEIVED AND VALIDATED BY: PREPARED BY: DATE: TABLE OF CONTENTS 1.0 Instructions for contractors to submit a quotation are included in Attachment B3. The following instructions will serve as the general draft of the ordering procedures FAS will provide to customer agencies, in an ordering guide and are provided for informational purposes only. FAS reserves the right to modify, simplify, or clarify these ordering procedures without modifying this BPA. FAS will provide an informational copy of any ordering guide developed to all BPA TERMS AND CONDITIONS 2 2.0 APPLICABLE SCHEDULE/SPECIAL ITEM NUMBERS (SINS) UNDER THIS BPA 2 3.0 GENERAL 2 4.0 PERIOD OF PERFORMANCE 3 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 5.0 BPA CANCELLATION 3 6.0 ONRAMP/OFFRAMP (OPEN SEASON) PROVISIONS 3 7.0 REPORTING REQUIREMENTS 4 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 8.0 CONTRACTOR TEAMING ARRANGEMENTS 6 9.0 SUPPORT ITEMS 7 10.0 PRICE ADJUSTMENTS 7 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8Team Leads.