Common use of LIST OF ATTACHMENTS Clause in Contracts

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation.  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint  Monthly  Quarterly  As needed Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation.  ❒ Random Sampling  ❒ 100% Inspection  ❒ Periodic Inspection  ❒ Customer Complaint  ❒ Monthly  ❒ Quarterly  ❒ As needed Service Provider’s Performance (Check):  ❒ Meets Standards  ❒ Does Not Meet Standards PREPARED BY: DATE: DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) PREPARED BY: DATE: 4.1 BPA PERIOD OF PERFORMANCE Period of Performance 3 4.2 TASKTask/DELIVERY ORDER PERIOD OF PERFORMANCE 3 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8Delivery Order Period of Performance 3

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation.  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint  Monthly  Quarterly  As needed Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) 4.1 The following instructions will serve as the general draft of the ordering procedures FAS will provide to customer agencies, in an ordering guide and are provided for informational purposes only. FAS reserves the right to modify, simplify, or clarify these ordering procedures without modifying this BPA. FAS will provide an informational copy of any ordering guide developed to all BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8Team Leads.

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation.  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint  Monthly  Quarterly  As needed Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 10.1 GENERAL 7 8 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8

LIST OF ATTACHMENTS. Attachment A2-Performance Requirements Summary Attachment A3-Quality Assurance Monitoring Form Attachment A4-Customer Complaint Investigation Quarterly Status and Sales Reports Submissions Customer Satisfaction Response to Task Order Opportunities Submission of accurate reports within established timelines Compliance with agency issued task orders Submission of quotations for all task order opportunities 100% Satisfactory/ Unsatisfactory 50% Quarterly review of all reports submitted by BPA Contractor/ Team Lead Semi-annual evaluation of BPA teams’ cost, schedule, technical performance, via contact with a sample of BPA users. Evaluation of customer complaints. Quarterly review of status reports received from BPA Contractor/Team Lead Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation. Positive: Continued BPA performance eligibility. Negative: Potential BPA Cancellation.  Random Sampling  100% Inspection  Periodic Inspection  Customer Complaint  Monthly  Quarterly  As needed Service Provider’s Performance (Check):  Meets Standards  Does Not Meet Standards DATE/TIME COMPLAINT RECEIVED: AM / PM SOURCE OF COMPLAINT: (NAME) 4.1 BPA PERIOD OF PERFORMANCE 3 4.2 TASK/DELIVERY ORDER PERIOD OF PERFORMANCE 3 7.1TASK ORDER AWARD NOTIFICATIONS 4 7.2 QUARTERLY STATUS REPORT PART 1 4 7.3 QUARTERLY STATUS REPORT PART 2 5 10.1 GENERAL 7 10.2 BPA DISCOUNT PERCENTAGE CHANGE 8)