Common use of Listening Clause in Contracts

Listening. We value your views on our service. Knowing what you like and don’t like, helps us do our job better. That’s why – with your permission – we’ll get in touch with you (either in writing or by telephone) to check how you feel about your experience with your planner. Our Managing Director, Xxx Xxxxxxx, regards all feedback as valuable. So no matter how positive, negative or indifferent your comments may be, we’d like to hear them. Our Services The principal services we offer are: - • Financial advice and financial planning • Xxxxxxx Xxxx investment platform – a custody service for investment funds and other financial instruments • Xxxxxxx Xxxx discretionary investment management service – ongoing management of your portfolio is delegated to us to enable us to make changes as we see fit These services and the related charges are described in more detail in the sections below. Our Advice As we predominantly recommend our own investment services and solutions our investment advice is Restricted Advice under the rules of our regulator the Financial Conduct Authority. On the occasions where our own investment solutions are not suitable for you we may recommend investment products and services provided by other product providers selected from across the marketplace. We are also able to determine the ongoing suitability of existing investments you may hold and advise you accordingly. We do not provide advice on the following types of investment: - • Unregulated Collective Investment Schemes • Qualified Investor Schemes • Derivatives contracts For insurance and annuities we will make a recommendation after researching the whole of the market. In all cases we will carry out an analysis of your circumstances, needs and objectives before making any recommendation. Our Charges In all instances we offer an initial meeting, the cost of which will be borne by us. This meeting gives us the opportunity to obtain an overview of your circumstances and requirements. It also enables you to understand the services we offer, the likely costs involved and whether you wish to make use of our services. Thereafter whether you purchase a product or not you will incur charges for the services we offer. Before we commence work you will be provided with an engagement letter detailing the services to be provided and the likely charges that will be incurred. We will discuss the payment options available to you beforehand and inform you whether VAT will apply to any of our services. Where you elect to receive ongoing advice and/or discretionary management services you may instruct us to terminate such services at any time, in which case we will cease charging for these services.

Listening. We value your views on our service. Knowing what you like and don’t like, helps us do our job better. That’s why – with your permission – we’ll get in touch with you (either in writing or by telephone) to check how you feel about your experience with your planner. Our Managing Director, Xxx Xxxxxxx, regards all feedback as valuable. So no matter how positive, negative or indifferent your comments may be, we’d like to hear them. Our Services The principal services we offer are: - • Financial advice and financial planning • Xxxxxxx Xxxx investment platform – a custody service for investment funds and other financial instruments • Xxxxxxx Xxxx discretionary investment management model portfolio service – ongoing management of your portfolio is delegated to us to enable us to make changes as we see fit These services and the related charges are described in more detail in the sections below. Our Advice As we predominantly recommend our own investment services and solutions our investment advice is Restricted Advice under the rules of our regulator the Financial Conduct Authority. On the occasions where our own investment solutions are not suitable for you we may recommend investment products and services provided by other product providers selected from across the marketplace. We are also able to determine the ongoing suitability of existing investments you may hold and advise you accordingly. We do not provide advice on the following types of investment: - • Unregulated Collective Investment Schemes • Qualified Investor Schemes • Derivatives contracts For insurance and annuities we will make a recommendation after researching the whole of the market. In all cases we will carry out an analysis of your circumstances, needs and objectives before making any recommendation. Our Charges In all instances we offer an initial meeting, the cost of which will be borne by us. This meeting gives us the opportunity to obtain an overview of your circumstances and requirements. It also enables you to understand the services we offer, the likely costs involved and whether you wish to make use of our services. Thereafter whether you purchase a product or not you will incur charges for the services we offer. Before we commence work you will be provided with an engagement letter detailing the services to be provided and the likely charges that will be incurred. We will discuss the payment options available to you beforehand and inform you whether VAT will apply to any of our services. Where you elect to receive ongoing advice and/or discretionary management services and/ or model portfolio service you may instruct us to terminate such services at any time, in which case we will cease charging for these services.