Mail Order. 1. Contractor shall be properly licensed, certified or credentialed to operate in the applicable states where dispensing mail order facilities and specialty operations reside. 2. Contractor shall maintain a mail order program for the Term of the Contract. 3. Upon receipt of a complete and fully accurate shipping address, Contractor’s subcontracted mail order facility shall be financially responsible and Contractor shall not charge the County or the Participant for drug and reshipping costs where the shipment of the medication is to the wrong address or patient, is improperly packaged, or shipped by the wrong carrier. 4. Contractor shall agree to transfer mail order prescriptions to a retail pharmacy in the case of emergency, vacation refills or if multiple prescriptions are requested and one is out-of-stock. 5. Contractor will not charge the County or members for expedited delivery if its organization causes the prescription delay. Contractor agrees to offer any member experiencing a delay in the delivery of its order the option of filling their prescription at a participating retail pharmacy. 6. Contractor will be required to collect copayments for mail and specialty services with no balance billing to the County of unpaid copayments allowed.
Appears in 4 contracts
Samples: Administration of a Prescription Drug Card and Mail Order Program Contract, Administration of a Prescription Drug Card and Mail Order Program, Administration of a Prescription Drug Card and Mail Order Program Contract
