Common use of Maintenance and Customer Care Clause in Contracts

Maintenance and Customer Care. 9.1 Prior to the Service Commencement Date, and where necessary for the continuing provision of the Fixed Services, THREE and/or the Access Provider may perform a survey of the Customer Premises. 9.2 THREE will respond to reported faults with the Services without undue delay by taking Network management measures it deems appropriate. THREE reserves the right to endeavour to resolve reported faults remotely but in certain instances an engineer visit from THREE agents, the Access Provider or a third party engineer as recommended by THREE may be required (standard engineer visit charges will apply). THREE will notify the Customer if the fault exists outside the Network boundary. THREE will endeavour to rectify the fault in liaison with the Access Provider as soon as reasonably practicable according to the Access Provider service maintenance conditions. No liability will be accepted for any loss or damage arising as a result of an interruption in the Fixed Services during such maintenance or repair time. 9.3 For the purposes of providing new connections, changing routing tables, updating facilities and general inspection, repair and maintenance, scheduled downtime may be required from time to time. THREE will use its reasonable efforts to schedule Planned Maintenance at times and on dates that are designed not to materially impact on the Customer’s operations. 9.4 THREE will provide a customer care help desk facility for the reporting of faults with the Services by the Customer and advice on the day to day use of the Services. 9.5 The Customer will contact THREE in the event that it wishes to alter any aspect of the Services including, without limitation, the addition of a Line, changes to a Line and changes in the Customer's Premises where the Fixed Services are provided.

Maintenance and Customer Care. 9.1 Prior to the Service Commencement Date, and where necessary for the continuing provision of the Fixed Services, THREE and/or the Access Provider may perform a survey of the Customer Premises. 9.2 THREE will respond to reported faults with the Services without undue delay by taking Network management measures it deems appropriate. THREE reserves the right to endeavour to resolve reported faults remotely but in certain instances an engineer visit from THREE agents, the Access Provider or a third party engineer as recommended by THREE may be required (standard engineer visit charges will apply). THREE will notify the Customer if the fault exists outside the Network boundary. THREE will endeavour to rectify the fault in liaison with the Access Provider as soon as reasonably practicable according to the Access Provider service maintenance conditions. No liability will be accepted for any loss or damage arising as a result of an interruption in the Fixed Services during such maintenance or repair time. 9.3 For the purposes of providing new connections, changing routing tables, updating facilities and general inspection, repair and maintenance, scheduled downtime may be required from time to time. THREE will use its reasonable efforts to schedule Planned Maintenance at times and on dates that are designed not to materially impact on the Customer’s operations. 9.4 THREE will provide a customer care help desk facility for the reporting of faults with the Services by the Customer and advice on the day to day use of the Services. 9.5 The Customer will contact THREE in the event that it wishes to alter any aspect of the Services including, without limitation, the addition of a Line, changes to a Line and changes in the Customer's ’s Premises where the Fixed Services are provided.

Maintenance and Customer Care. 9.1 Prior to the Service Commencement Date, and where necessary for the continuing provision of the Fixed Services, THREE and/or the Access Provider may perform a survey of the Customer Premises. 9.2 THREE will respond to reported faults with the Services without undue delay by taking Network management measures it deems appropriate. THREE reserves the right to endeavour to resolve reported faults remotely but in certain instances an engineer visit from THREE agents, the Access Provider or a third party engineer as recommended by THREE may be required (standard engineer visit charges will apply). THREE will notify the Customer if the fault exists outside the Network boundary. THREE will endeavour THREEwillendeavour to rectify the fault in liaison with the Access Provider as soon as reasonably practicable according to the Access Provider service maintenance conditions. No liability will be accepted for any loss or damage arising as a result of an interruption in the Fixed Services during such maintenance or repair time. 9.3 For the purposes of providing new connections, changing routing tables, updating facilities and general inspection, repair and maintenance, scheduled downtime may be required from time to time. THREE will use its reasonable efforts to schedule Planned Maintenance at times and on dates that are designed not to materially impact on the Customer’s Customer‟s operations. 9.4 THREE will provide a customer care help desk facility for the reporting of faults with the Services by the Customer and advice on the day to day use of the Services. 9.5 The Customer will contact THREE in the event that it wishes to alter any aspect of the Services including, without limitation, the addition of a Line, changes to a Line and changes in the Customer's Premises where the Fixed Services are provided.