Maintenance and Improvement. 26.1. The Contactor must advise the Framework Public Bodies no less than 7 working days before any planned maintenance is to be carried out within the Contractor's data centre which may affect the availability of the Cloud Services being provided. The Contactor will ensure a back-up Cloud Service is provided to ensure continuity of services 26.2. The Contractor must provide Business Continuity and Disaster Recovery services to ensure continuity of service as part of the Cloud Service provided. Varying levels of disaster recovery may be required and details will be set out and agreed with the Framework Public Bodies as part of any mini-competition process. 26.3. The Contractor may be required by the Framework Public Bodies to provide a backup of their data. The Contractor will work with the Framework Public Bodies to meet the requirements of this service. 26.4. The Contractor must ensure the Cloud Services provided are appropriately maintained and robust by ensuring up to date testing and patch management policies are followed.
Appears in 14 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
