Common use of Maintenance Services Terms and Conditions Clause in Contracts

Maintenance Services Terms and Conditions. For as long as a current Maintenance Agreement is in place, Tyler shall: a) In a professional, good and workmanlike manner, perform its obligations in accordance with Tyler’s then- current support call process (Tyler’s current support call process is set forth in the document attached hereto as Exhibit 3) in order to conform the Tyler Software Products to the applicable warranty under this Agreement. If Client modifies the Tyler Software Products without Tyler's prior written consent, Tyler's obligations to provide maintenance services on and warrant the Tyler Software Products will be void. b) Provide telephone support on the Tyler Software Products. Tyler personnel shall accept telephone calls during the hours set forth in Exhibit 3 - Support Call Process. c) Continuously maintain a master set of the Tyler Software Products on appropriate media, a hardcopy printout of source code to the Tyler Software Products, and Tyler User Guides. d) Maintain personnel that are appropriately trained to be familiar with the Tyler Software Products in order to provide maintenance services. e) Provide Client with all releases Tyler makes to the Tyler Software Products that Tyler makes generally available without additional charge to customers possessing a current Tyler annual Maintenance Agreement. Third Party Products; and installation, Consulting and Training services related to the new releases will be provided to Client at Tyler’s then-current rates. Client acknowledges and agrees that a new release of the Tyler Software Products is for implementation in the Tyler Software Products as they exist without Client customization or modification. f) Support prior releases of the Tyler Software Products in accordance with Tyler’s then-current release life cycle policy.

Maintenance Services Terms and Conditions. For as long as a current Maintenance Agreement is in place, Tyler shall: a) In a professional, good and workmanlike manner, perform its obligations in accordance with Tyler’s then- current support call process (Tyler’s current support call process is set forth in the document attached hereto as Exhibit 3) in order to conform the Tyler Software Products to the applicable warranty under this Agreement. If Client modifies the Tyler Software Products without Tyler's prior written consent, Tyler's obligations to provide maintenance services on and warrant the Tyler Software Products will be void. b) Provide telephone support on the Tyler Software Products. Tyler personnel shall accept telephone calls during the hours set forth in Exhibit 3 - Support Call Process. c) Continuously maintain a master set of the Tyler Software Products on appropriate media, a hardcopy printout of source code to the Tyler Software Products, and Tyler User Guides. d) Maintain personnel that are appropriately trained to be familiar with the Tyler Software Products in order to provide maintenance services. e) Provide Client with all releases Tyler makes to the Tyler Software Products that Tyler makes generally available without additional charge to customers possessing a current Tyler annual Maintenance Agreement. Third Party Products; and installation, Consulting and Training services related to the new releases will be provided to Client at Tyler’s then-current rates. Client acknowledges and agrees that a new release of the Tyler Software Products is for implementation in the Tyler Software Products as they exist without Client customization or modification. Notwithstanding the foregoing, a new release of the Tyler Software Products is for implementation in the Tyler Software Products as they exist with customization or modification provided by Tyler. f) Support prior releases of the Tyler Software Products in accordance with Tyler’s then-current release life cycle policy.