Common use of Making a complaint Clause in Contracts

Making a complaint. If you should have any complaint about the product that you have bought please write to the Compliance Officer at Axxis Financial Planning Ltd, Axxis House, 000x Xxxx Xxxx, Xxxxxxx, Xxxxxx, XX00 0XX. If you feel that your complaint has not been sufficiently handled you may subsequently complain to the Financial Ombudsman Service, South Quay Xxxxx, 000 Xxxxx Xxxx, London, E14 9SR, Tel: 0000 000 0000. Financial Services Compensation Scheme We are covered by the Financial Services Compensation scheme (FSCS) if we cannot meet our obligations. This is dependent upon the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. Further information about this compensation scheme arrangement is available from the FSCS.