Common use of Management Information Clause in Contracts

Management Information. 17.1 The Managed Service Provider must be able to provide configurable and comprehensive real time management information from implementation and on an ongoing basis relative to all activity under this contract at no cost to the Customer 17.2 The Managed Service Provider will provide, at no cost to the Customer, management reports in a suitable electronic format on a monthly basis. The type and level of detail of the reports will be decided at the implementation of the Contract so that they are tailored to only provide the information that each individual Customer specified is relevant to them. This does not preclude changes being made during the life of the Contract should the Customer require it. This information should be provided in a clear format which is both easy to understand and easy to interpret. Tenderers are required to provide details of the suite of reports and data that they are able to provide, and its typical use by the Customer. 17.3 The System proposed by the Managed Service Provider shall offer a flexible management information tool that can be tailored to only provide the information that each individual Customer specifies is relevant to them. The Managed Service Provider will be able to offer as a minimum a suite of pre-defined reports, which can be tailored to the Customer, but it is also desirable that the Customer can run their own reports where the system allows. 17.4 Reports and data should be presented in a format which can be exported into MS Office Applications or other similar packages used by the Customer that can be used to manipulate data. 17.5 Customers shall be able to specify the Management Information reports that they require which can include but are not limited to the following: 17.6 Active assignments (current headcount report) 17.7 Detailed order status report – showing individual order information 17.8 Usage by department – scheduled end dates for each order, sorted by Customer department and position 17.9 Comparison of old and new Agency Fees/Margins (in xxxxx) • By Customer department • By job discipline 17.10 Temporary Agency Worker assignments undertaken by Customer Residents 17.11 Temporary Agency Worker assignments (numbers and value) filled by Agencies supplying from an address within the Customer’s region, including size of company (number of employees) 17.12 Performance monitoring report: time taken to fill each booking (from initial order and from Cost Centre Manager authorisation) compared against agreed service levels: • By Customer department • By job discipline 17.13 Full details of any posts that could not be filled. 17.14 Summary of comments/complaints with corrective action taken 17.15 Agency usage – Agencies ranked in terms of number of Assignments 17.16 Ethnic profile – The ethnic profile of interim workers assigned to the Customer where applicable / appropriate 17.17 Disability profile – Volumes of disabled and non-disabled interim workers assigned to the Customer 17.18 Gender profile – Volumes of male and female Temporary Agency Workers assigned to the Customer 17.19 Age profile – The age profile of Temporary Agency Workers assigned to the Customer 17.20 Temporary Agency Workers – a list of Temporary Agency Workers who have been assigned to a specific order, showing: • Name of worker • Geographical profile • Religion • Sexual orientation • Order reference number • Job discipline • Job title • Council Department • Cost Centre Manager • Start date of assignment • Anticipated end date of assignment 17.21 Assignment duration report – by Temporary Agency Worker. The system proposed by the Managed Service Provider must be flexible to accommodate additional requirements / changes to the above. 17.22 The Managed Service Provider will undertake to create the reports (where the necessary data is held) for the Customer within a reasonable timescale (ideally within forty eight (48) hours) and at no additional cost to the Customer. Such reports are essential to enable the Customer to be able to respond to enquiries, or requests made of the Customer under the Freedom of Information Act. Should this functionality not be available Customers wish to have the ability to build and run their own reports from within the system operated by the Managed Service Provider.

Management Information. 17.1 The Managed Service Provider Supplier must be able to provide configurable and comprehensive real time management information from implementation and on an ongoing basis on-going basis, relative to all activity under this contract the Contract at no cost to the Customer 17.2 . The Managed Service Provider Supplier will provide, at no cost to the Customer, management reports in a suitable electronic format on a monthly Monthly basis. The type and level of detail of the reports will be decided at the implementation of the Contract so that they are tailored to only provide the information that each individual Customer has specified is relevant to them. This does not preclude changes being made during the life of the Contract should the Customer require it. This information should be provided in a clear format which is both easy to understand and easy to interpret. Tenderers are required to provide details of the suite of reports and data that they are able to provide, and its typical use by the Customer. 17.3 The System proposed by the Managed Service Provider shall offer a flexible management information tool that can be tailored to only provide the information that which each individual Customer specifies is relevant to them. The Managed Service Provider Supplier will be able to offer as a minimum a suite of pre-defined reports, which can be tailored to the Customer, but it is also desirable that the Customer can run their own reports where the system System allows. 17.4 . Reports and data should be presented in a format which can be exported into MS Office Applications applications or other similar packages used by the Customer that which can be used to manipulate data. 17.5 . Customers shall be able to specify the Management Information reports that they require which can include include, but are not limited to to, the following: 17.6 Active assignments : active Assignments (current headcount reportreporting) 17.7 Detailed order ; detailed Order status report – showing individual order information 17.8 Usage Order information and reason for Order (where provided by department the Customer); usage by Department or Cost Centre code – scheduled end dates for each orderOrder, sorted by: by Customer department or Cost Centre; and position 17.9 Comparison of old and new Agency Fees/Margins (in xxxxx) • By Customer department • By by job discipline 17.10 ; Temporary Agency Worker assignments undertaken by Customer Residents 17.11 Temporary Agency Worker assignments work-seeker Assignments (numbers number and value) filled by Agencies the Supplier (in the case of Neutral Vendor or Master Vendor Provision only); Temporary work-seeker Assignments (numbers and values) filled by Approved Sub-Contractors utilised in the execution of the Contract including, but not limited to, Approved Sub-Contractors supplying from an address within the Customer’s region, including size categorisation of company (number of employees) 17.12 i.e. XXXX/SME) etc.; Performance monitoring report: time taken to fill each booking (from initial order Order and from Department or Cost Centre Manager authorisation) compared against agreed service levels: • By by Customer department • By or Cost Centre code; and by job discipline 17.13 Full ; full details of any posts that Customer Orders which could not be filled. 17.14 ; Summary of comments/complaints with corrective action taken 17.15 Agency ; Approved Sub-Contractor usage – Agencies Approved Sub-Contractors utilised in the execution of the Contract ranked in terms of number of Assignments 17.16 Assignments fulfilled; Where applicable/appropriate: Ethnic profile – The volumes of the ethnic profile of interim workers assigned Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer where applicable / appropriate 17.17 Customer; Disability profile – Volumes volumes of disabled and non-disabled interim workers assigned Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer 17.18 ; Gender profile – Volumes volumes of male and female Temporary Agency Workers assigned work-seekers Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer 17.19 ; Age profile – The volume of the age profile of Temporary Agency Workers assigned work-seekers Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer 17.20 ; Religious profile – volumes of the religious profile of Temporary Agency Workers work-seekers Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer; Other profile – volumes of any other Customer defined profiles of Temporary work-seekers Temporary work-seekers Introduced and/or supplied for hire on Assignments to the Customer; Temporary work-seekers – a list of Temporary Agency Workers who have been assigned work-seekers Introduced and Engaged by the Customer to a specific orderfill the Assignments, showingshowing the: • Name name of worker • Geographical profile • Religion • Sexual orientation • the Temporary work-seeker Engaged; relevant Professional and Regulatory Body registration number of the Temporary work-seeker Engaged; Customer Order reference number • Job discipline • Job title • Council number; grade; specialism; Department • or Cost Centre Manager • Start code; name of Hiring Manager; start date of assignment • Anticipated Assignment; and end or anticipated end date of assignment 17.21 Assignment. Assignment duration report – by Temporary Agency Workerwork-seeker. The system proposed by the Managed Service Provider System must be flexible to accommodate additional requirements / Customer requirements/changes to the above. 17.22 . The Managed Service Provider Customer may, but not unreasonably, make changes to the Management Information which the Supplier is required to supply and shall give the Supplier at least one (1) Month’s written notice of any changes. The Supplier will undertake to create the reports (where the necessary data is held) for the Customer within a reasonable timescale (ideally within forty eight (48) hours) and at no additional cost to the Customer. Such reports are essential to enable the Customer to be able to respond to enquiries, enquiries or requests made of the Customer under the Freedom of Information ActFOIA. Should this functionality not be available available, Customers wish to have the ability to build and run their own reports from within with the system System operated by the Managed Service ProviderSupplier. Customers will want to use the reporting facilities to enable them to better understand their use of Temporary work-seekers and any trends and to feed into any workforce or demand management planning as needed. In addition, the Supplier shall comply with the following: The Supplier agrees to provide the Authority with information relating to the Services procured and any payments made under the Contract; The Supplier shall supply the Management Information to Authority and in the form set out at during the Framework period; The Authority may be required to share the data received from the Supplier with the Efficiency Reform Group, the Department of Health and/or other professional buying organisations. The sharing of such data will be on a strictly confidential basis. Upon receipt of the Management Information supplied by the Supplier in accordance with paragraph 17.5 above, the Customer and the Supplier hereby consent to the Authority: storing and analysing the Management Information and producing statistics; and sharing the Management Information or any statistics produced using the Management Information with any other Contracting Body. In addition, the Supplier shall comply with the following: In the event that the Authority shares the Management Information or information provided under paragraph 17.9.4.2 above, any Contracting Body receiving the Management Information shall be informed of the confidential nature of that information and shall be requested not to disclose it to anybody who is not a Contracting Body (unless required by Law). The Authority may, but not unreasonably, make changes to the Management Information which the Supplier is required to supply and shall give the Supplier at least one (1) Month’s written notice of any changes.

Management Information. 17.1 12.11.1 The Managed Service Provider Supplier must be able to provide configurable and comprehensive real time management information from implementation and on an ongoing basis relative to all activity under this contract Agreement at no additional cost to the Customer 17.2 12.11.2 The Managed Service Provider will Supplier shall provide, at no additional cost to the Customer, management reports in a suitable electronic format on a monthly basis. The type and level of detail of the reports will shall be decided at the implementation of the Contract Agreement so that they are tailored to only provide the information that each individual Customer specified is relevant to them. This does not preclude changes being made during the life of the Contract Agreement should the Customer require it. This information should shall be provided in a clear format which is both easy to understand and easy to interpret. Tenderers are required to provide details of the suite of reports and data that they are able to provide, and its typical use by the Customer. 17.3 12.11.3 The System proposed by the Managed Service Provider Supplier shall offer a flexible management information tool that can be tailored to only provide the information that each individual the Customer specifies is relevant to themrelevant. The Managed Service Provider will Supplier shall be able to offer as a minimum a suite of pre-defined reports, which can be tailored to the Customer, but it is also desirable that the Customer can run their own reports where the system allows. 17.4 12.11.4 Reports and data should shall be presented in a format which can be exported into MS Office Applications or other similar packages used by the Customer that can be used to manipulate data. 17.5 Customers 12.11.5 The Customer shall be able to specify the Management Information reports that they require it requires which can may include but are not limited to the following: 17.6 12.11.5.1 Active assignments (current headcount report) 17.7 12.11.5.2 Detailed order status report – showing individual order information 17.8 12.11.5.3 Usage by department – scheduled end dates for each order, sorted by Customer department and position 17.9 12.11.5.4 Comparison of old and new Agency Fees/Margins (in xxxxx) •  By Customer department •  By job discipline 17.10 discipline 12.11.5.5 Temporary Agency Worker assignments undertaken by Customer Residents 17.11 Residents 12.11.5.6 Temporary Agency Worker assignments (numbers and value) filled by Agencies supplying from an address within the Customer’s region, including size of company (number of employees) 17.12 Performance monitoring report: time taken to fill each booking (from initial order and from Cost Centre Manager authorisation) compared against agreed service levels: • By Customer department • By job discipline 17.13 Full details of any posts that could not be filled. 17.14 Summary of comments/complaints with corrective action taken 17.15 Agency usage – Agencies ranked in terms of number of Assignments 17.16 Ethnic profile – The ethnic profile of interim workers assigned to the Customer where applicable / appropriate 17.17 Disability profile – Volumes of disabled and non-disabled interim workers assigned to the Customer 17.18 Gender profile – Volumes of male and female Temporary Agency Workers assigned to the Customer 17.19 Age profile – The age profile of Temporary Agency Workers assigned to the Customer 17.20 Temporary Agency Workers – a list of Temporary Agency Workers who have been assigned to a specific order, showing: • Name of worker • Geographical profile • Religion • Sexual orientation • Order reference number • Job discipline • Job title • Council Department • Cost Centre Manager • Start date of assignment • Anticipated end date of assignment 17.21 Assignment duration report – by Temporary Agency Worker. The system proposed by the Managed Service Provider must be flexible to accommodate additional requirements / changes to the above. 17.22 The Managed Service Provider will undertake to create the reports (where the necessary data is held) for the Customer within a reasonable timescale (ideally within forty eight (48) hours) and at no additional cost to the Customer. Such reports are essential to enable the Customer to be able to respond to enquiries, or requests made of the Customer under the Freedom of Information Act. Should this functionality not be available Customers wish to have the ability to build and run their own reports from within the system operated by the Managed Service Provider.

Management Information. 17.1 11.1 The Managed Service Provider must be able to provide configurable and comprehensive real time management information from implementation and on an ongoing basis relative to all activity under this contract at no cost to the Customer 17.2 11.2 The Managed Service Provider will provide, at no cost to the Customer, management reports in a suitable electronic format on a monthly basis. The type and level of detail of the reports will be decided at the implementation of the Contract so that they are tailored to only provide the information that each individual Customer specified is relevant to them. This does not preclude changes being made during the life of the Contract should the Customer require it. This information should be provided in a clear format which is both easy to understand and easy to interpret. Tenderers are required to provide details of the suite of reports and data that they are able to provide, and its typical use by the Customer. 17.3 11.3 The System proposed by the Managed Service Provider shall offer a flexible management information tool that can be tailored to only provide the information that each individual Customer specifies is relevant to them. The Managed Service Provider will be able to offer as a minimum a suite of pre-pre- defined reports, which can be tailored to the Customer, but it is also desirable that the Customer can run their own reports where the system allows. 17.4 11.4 Reports and data should be presented in a format which can be exported into MS Office Applications or other similar packages used by the Customer that can be used to manipulate data. 17.5 11.5 Customers shall be able to specify the Management Information reports that they require which can include but are not limited to the following: 17.6 11.5.1 Active assignments (current headcount report) 17.7 11.5.2 Detailed order status report – showing individual order information 17.8 11.5.3 Usage by department – scheduled end dates for each order, sorted by Customer department and position 17.9 11.5.4 Comparison of old and new Agency Fees/Margins (in xxxxx) • By Customer department • By job discipline 17.10 discipline 11.5.5 Temporary Agency Worker assignments undertaken by Customer Residents 17.11 Temporary Agency Worker assignments (numbers and value) filled by Agencies supplying from an address within the Customer’s region, including size of company (number of employees) 17.12 Performance monitoring report: time taken to fill each booking (from initial order and from Cost Centre Manager authorisation) compared against agreed service levels: • By Customer department • By job discipline 17.13 Full details of any posts that could not be filled. 17.14 Summary of comments/complaints with corrective action taken 17.15 Agency usage – Agencies ranked in terms of number of Assignments 17.16 Ethnic profile – The ethnic profile of interim workers assigned to the Customer where applicable / appropriate 17.17 Disability profile – Volumes of disabled and non-disabled interim workers assigned to the Customer 17.18 Gender profile – Volumes of male and female Temporary Agency Workers assigned to the Customer 17.19 Age profile – The age profile of Temporary Agency Workers assigned to the Customer 17.20 Temporary Agency Workers – a list of Temporary Agency Workers who have been assigned to a specific order, showing: • Name of worker • Geographical profile • Religion • Sexual orientation • Order reference number • Job discipline • Job title • Council Department • Cost Centre Manager • Start date of assignment • Anticipated end date of assignment 17.21 Assignment duration report – by Temporary Agency Worker. The system proposed by the Managed Service Provider must be flexible to accommodate additional requirements / changes to the above. 17.22 The Managed Service Provider will undertake to create the reports (where the necessary data is held) for the Customer within a reasonable timescale (ideally within forty eight (48) hours) and at no additional cost to the Customer. Such reports are essential to enable the Customer to be able to respond to enquiries, or requests made of the Customer under the Freedom of Information Act. Should this functionality not be available Customers wish to have the ability to build and run their own reports from within the system operated by the Managed Service Provider.

Management Information. 17.1 12.11.1 The Managed Service Provider must be able to provide configurable and comprehensive real time management information from implementation and on an ongoing basis relative to all activity under this contract at no cost to the Customer 17.2 12.11.2 The Managed Service Provider will provide, at no cost to the Customer, management reports in a suitable electronic format on a monthly basis. The type and level of detail of the reports will be decided at the implementation of the Contract so that they are tailored to only provide the information that each individual Customer specified is relevant to them. This does not preclude changes being made during the life of the Contract should the Customer require it. This information should be provided in a clear format which is both easy to understand and easy to interpret. Tenderers are required to provide details of the suite of reports and data that they are able to provide, and its typical use by the Customer. 17.3 12.11.3 The System proposed by the Managed Service Provider shall offer a flexible management information tool that can be tailored to only provide the information that each individual Customer specifies is relevant to them. The Managed Service Provider will be able to offer as a minimum a suite of pre-defined reports, which can be tailored to the Customer, but it is also desirable that the Customer can run their own reports where the system allows. 17.4 12.11.4 Reports and data should be presented in a format which can be exported into MS Office Applications or other similar packages used by the Customer that can be used to manipulate data. 17.5 12.11.5 Customers shall be able to specify the Management Information reports that they require which can include but are not limited to the following: 17.6 12.11.5.1 Active assignments (current headcount report) 17.7 12.11.5.2 Detailed order status report – showing individual order information 17.8 12.11.5.3 Usage by department – scheduled end dates for each order, sorted by Customer department and position 17.9 position 12.11.5.4 Comparison of old and new Agency Fees/Margins (in xxxxx) • By Customer department • By job discipline 17.10 discipline 12.11.5.5 Temporary Agency Worker assignments undertaken by Customer Residents 17.11 Residents 12.11.5.6 Temporary Agency Worker assignments (numbers and value) filled by Agencies supplying from an address within the Customer’s region, including size of company (number of employees) 17.12 Performance monitoring report: time taken to fill each booking (from initial order and from Cost Centre Manager authorisation) compared against agreed service levels: • By Customer department • By job discipline 17.13 Full details of any posts that could not be filled. 17.14 Summary of comments/complaints with corrective action taken 17.15 Agency usage – Agencies ranked in terms of number of Assignments 17.16 Ethnic profile – The ethnic profile of interim workers assigned to the Customer where applicable / appropriate 17.17 Disability profile – Volumes of disabled and non-disabled interim workers assigned to the Customer 17.18 Gender profile – Volumes of male and female Temporary Agency Workers assigned to the Customer 17.19 Age profile – The age profile of Temporary Agency Workers assigned to the Customer 17.20 Temporary Agency Workers – a list of Temporary Agency Workers who have been assigned to a specific order, showing: • Name of worker • Geographical profile • Religion • Sexual orientation • Order reference number • Job discipline • Job title • Council Department • Cost Centre Manager • Start date of assignment • Anticipated end date of assignment 17.21 Assignment duration report – by Temporary Agency Worker. The system proposed by the Managed Service Provider must be flexible to accommodate additional requirements / changes to the above. 17.22 The Managed Service Provider will undertake to create the reports (where the necessary data is held) for the Customer within a reasonable timescale (ideally within forty eight (48) hours) and at no additional cost to the Customer. Such reports are essential to enable the Customer to be able to respond to enquiries, or requests made of the Customer under the Freedom of Information Act. Should this functionality not be available Customers wish to have the ability to build and run their own reports from within the system operated by the Managed Service Provider.