Managing Instructions and Orders Sample Clauses
Managing Instructions and Orders. 9.1. We will only accept instructions transmitted through a durable medium approved by us, including Eurotrader Client Portal, the Software, and your registered email address (as indicated in our records). In certain circumstances, provided we are satisfied with your identity and the clarity of the instructions, we may accept instructions via telephone or in person. It's important to note that each Client is responsible for ensuring that any instructions provided are fully understood by the operator. Orders placed via telephone will only be accepted when communicated in our official language (see below for further details). Eurotrader reserves the right to reject verbal orders when the operator of the Dealing Department is not satisfied with the Client's identity or the clarity of the orders. We may request additional information, verify such orders through any means, or take any other action deemed necessary by Eurotrader in the given circumstances. Contact details can be found on our Website. Please note that during periods of high transaction volumes, there may be delays in reaching an operator via telephone, especially when important market announcements are made.
9.2. During business hours, you may choose to communicate with us for support and any instructions, except for orders, in any of the languages available on our Website. Communication outside of business hours that requires immediate action on our part will only be accepted in our official language.
9.3. If information has not been transmitted to us through approved means or if you have misunderstood any instruction or information, it is your responsibility to make the necessary corrections, and we will not be held responsible for any losses, whether financial or missed opportunities, associated with such instructions.
9.4. We bear no responsibility for losses resulting from delayed or undelivered communications sent by us to you.
9.5. Given the time-sensitive nature of trading Leveraged Products, you are responsible for ensuring that all communications related to your dealings with us are timely.
9.6. We will execute instructions received from you without further inquiry. However, you acknowledge that we reserve the right to accept, partially or in full, or reject any instructions from you. We may also contact you if we intend to execute transactions or future transactions differently based on patterns in your trading activity. For example, if your account balance frequently results in negati...
