MCO Member and Family Advisory Council. The MCO must convene an MCO Member and Family Advisory Council (council) at least quarterly in each region that the MCO serves. The MCO must offer meeting attendance in person, by phone, or by webinar. The MCO, through council support and activities, must engage members in such a way as to elicit meaningful input into the MCO's population health and quality improvement (QI) strategies, and strengths and challenges with serving members. The MCO must ensure that the composition of the council is diverse and representative of the MCO's current membership throughout the region with respect to the members' race, ethnic background, primary language, age, Medicaid eligibility category (Group VIII-Expansion, MAGI, and ABD), and health status. As new populations are enrolled in managed care, the MCO must actively ensure the council's membership reflects the diversity of its enrolled population. The MCO must report the following Member and Family Advisory Council Report to ODM as specified in Appendix P, Chart of Deliverables: A list of attending members during the prior quarter for each regional council; Meeting dates, agenda, and the minutes from each regional council meeting that occurred during the prior quarter; Improvement recommendations developed by each regional council; and The MCO's response to or implementation of the council's improvement recommendations.
Appears in 5 contracts
Samples: Baseline Provider Agreement, Baseline Provider Agreement, Baseline Provider Agreement
