Common use of MCO Operations Transition Clause in Contracts

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS or a subsequent contractor. BMS or subsequent contractor must receive and verify all relevant data, documentation, and information. If BMS determines that the data, documentation, or information is not accurate, complete, or HIPAA-compliant, BMS reserves the right to hire an independent contractor to assist BMS in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, and resource requirements associated with the turnover tasks. BMS reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS or a subsequent contractor:  The MCO must provide data, information, and services necessary and sufficient to enable BMS to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS or a successor contractor, including a comprehensive data dictionary as defined by BMS.  The MCO must provide all necessary data, information, and services in the format defined by BMS, and HIPAA compliant.  The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS and according to the schedule approved by BMS in the Transition Plan.  If the MCO does not provide the required data, information, documentation or services necessary for BMS or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS for all reasonable costs and expenses, including transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  • The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-HIPAA- compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS and ACF as appropriate with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  • The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA HIPAA-compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS or a subsequent contractor. BMS or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS reserves the right to hire an independent contractor to assist BMS in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS or a successor contractor, including a comprehensive data dictionary as defined by BMS.  • The MCO must provide all necessary data, information, and services in the format defined by BMS, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS and according to the schedule approved by BMS in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-HIPAA- compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS and ACF as appropriate with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA HIPAA-compliant.  The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS or a subsequent contractor. BMS or subsequent contractor must receive and verify all relevant data, documentation, and information. If BMS determines that the data, documentation, or information is not accurate, complete, or HIPAA-compliant, BMS reserves the right to hire an independent contractor to assist BMS in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, and resource requirements associated with the turnover tasks. BMS reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS or a successor contractor, including a comprehensive data dictionary as defined by BMS.  • The MCO must provide all necessary data, information, and services in the format defined by BMS, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS and according to the schedule approved by BMS in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS or a subsequent contractor. BMS or subsequent contractor must receive and verify all relevant data, documentation, and information. If BMS determines that the data, documentation, or information is not accurate, complete, or HIPAA-compliant, BMS reserves the right to hire an independent contractor to assist BMS in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, and resource requirements associated with the turnover tasks. BMS reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS or a successor contractor, including a comprehensive data dictionary as defined by BMS.  • The MCO must provide all necessary data, information, and services in the format defined by BMS, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS and according to the schedule approved by BMS in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS for all reasonable costs and expenses, including transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  • The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-HIPAA- compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  • The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  • The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  • The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  • If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.

MCO Operations Transition. MCO transition is defined as the activities that the MCO is required to perform upon termination or expiration of the Contract in situations where the MCO will transition data and documentation to BMS the Department or a subsequent contractor. For purposes of this provision, "documentation" means all operational, technical, and user manuals used in conjunction with the software, services, and deliverables, in whole or in part, that BMS the Department determines are necessary to view and extract application data in a proper format. The MCO must provide the documentation in the formats in which the documentation exists at the expiration or termination of the Contract. The data, documentation, information, and services provided as detailed in this section must be provided at no additional cost to BMS the Department or a subsequent contractor. BMS The Department or subsequent contractor must receive and verify all relevant data, documentation, documentation and information. If BMS the Department determines that the data, documentation, documentation or information is not accurate, complete, or HIPAA-compliant, BMS the Department reserves the right to hire an independent contractor to assist BMS the Department in obtaining and transferring all the required data and information, and to ensure that all of the data is HIPAA-HIPAA- compliant. The MCO is responsible for the reasonable cost of providing these services. The MCO must maintain a Transition Plan covering the turnover of the program records and information maintained to either BMS the Department or a subsequent contractor. The Transition Plan must be a comprehensive document detailing the proposed schedule, activities, information, information and resource requirements associated with the turnover tasks. BMS The Department reserves the right to review the MCO Transition Plan and any significant modifications to the previously approved Transition Plans. BMS The Department reserves the right to provide CMS with Transition Plan documentation upon request. The MCO must transfer to BMS the Department or a subsequent contractor all data and information necessary to transition operations, including: data and reference tables; data entry software; third-party software and modifications; documentation relating to software and interfaces; functional business process flows; and operational information, including correspondence, documentation of ongoing or outstanding issues, operations support documentation, and operational information regarding Subcontractors. In addition, the MCO must provide the following to BMS the Department or a subsequent contractor:  The MCO must provide data, information, and services necessary and sufficient to enable BMS the Department to map all MCO data from the MCO’s system(s) to the replacement system(s) of BMS Department or a successor contractor, including a comprehensive data dictionary as defined by BMSthe Department.  The MCO must provide all necessary data, information, and services in the format defined by BMSDepartment, and HIPAA compliant.  The MCO must provide all of the data, information, and services mentioned in this section using its best efforts to ensure the efficient administration of the Contract. The data and information must be supplied in the media format specified by BMS Department and according to the schedule approved by BMS Department in the Transition Plan.  If the MCO does not provide the required data, information, documentation or services necessary for BMS the Department or the subsequent contractor to assume the operational activities successfully, the MCO must reimburse BMS the Department for all reasonable costs and expenses, including including: transportation; lodging; subsistence to carry out inspection, audit, review, analysis, reproduction, and transfer functions at the location(s) of any necessary records; and attorneys’ fees and costs. This provision does not limit BMS’ the Department’s ability to impose remedies as set forth in the Contract.