Common use of Measurement and Monitoring Tools Clause in Contracts

Measurement and Monitoring Tools. Contractor shall measure and monitor System performance, and shall utilize the necessary measurement and monitoring tools and procedures required to measure and report Contractor’s performance of the Services against the Service Level Agreements. Such measurement and monitoring must permit reporting at a level of detail sufficient to verify compliance with the Service Level Agreements, and is subject to audit by Agency. Contractor shall provide Agency with information and access to such tools and procedures, for purposes of auditing and verification.

Appears in 4 contracts

Samples: Information Technology Services Agreement, Information Technology Services Agreement, Information Technology Services Agreement

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Measurement and Monitoring Tools. Contractor shall measure and monitor System performance, the performance of the Application Services against the applicable Service Level Agreements and shall utilize use the necessary measurement and monitoring tools and procedures required to measure and report Contractor’s performance of the Services against the Service Level Agreementsdo so. Such measurement and monitoring must permit reporting at a level of detail sufficient to verify compliance with the Service Level Agreements, and is subject to audit by Agency. Contractor shall provide Agency with information and access to such tools and procedures, for purposes of auditing and verification.

Appears in 3 contracts

Samples: Technology Services Agreement, Information Technology Services Agreement, Information Technology Services Agreement

Measurement and Monitoring Tools. Contractor shall measure and monitor System performance, the performance of the Subscription Services against the applicable Service Level Agreements and shall utilize use the necessary measurement and monitoring tools and procedures required to measure and report Contractor’s performance of the Services against the Service Level Agreementsdo so. Such measurement and monitoring must permit reporting at a level of detail sufficient to verify compliance with the Service Level Agreements, and is subject to audit by Agency. Contractor shall provide Agency with information and access to such tools and procedures, for purposes of auditing and verification.

Appears in 2 contracts

Samples: Technology Services Contract, Technology Services Contract

Measurement and Monitoring Tools. Contractor shall measure and monitor System performance, and shall utilize the necessary measurement and monitoring tools and procedures required to measure and report Contractor’s performance of the Services against the applicable Service Level Agreementslevels. Such measurement and monitoring must shall permit reporting at a level of detail sufficient to verify compliance with the Service Level Agreementslevels, and is shall be subject to audit by Agency. Contractor shall provide Agency with information and access to such tools and proceduresprocedures upon request, for purposes of auditing and verification.

Appears in 1 contract

Samples: Replacement Medicaid Management Information

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Measurement and Monitoring Tools. Contractor shall measure and monitor System Solution performance, and shall utilize the necessary measurement and monitoring tools and procedures required to measure and report Contractor’s performance of the Services against the Service Level Agreements. Such measurement and monitoring must permit reporting at a level of detail sufficient to verify compliance with the Service Level Agreements, and is subject to audit by Agency. Contractor shall provide Agency with information and access to such tools and procedures, for purposes of auditing and verification.

Appears in 1 contract

Samples: Information Technology Services Contract

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