Common use of Measurement and Monitoring Tools Clause in Contracts

Measurement and Monitoring Tools. The measurements and service level management procedures for the Services, as set forth in Attachments E-1, will be used to measure Vendor’s performance of the Services against the applicable Service Levels. Such measurement and monitoring tools and procedures will (a) be implemented upon the Effective Date; provided, however that Vendor shall not be liable for any penalties for failure to provide the Services in accordance with the applicable Service Levels until 90 days after successful completion of all testing and written acceptance by Prudential of the Pre-Work Build Services set forth in Attachment B-1; (c) permit reporting at a level of detail sufficient to verify compliance with the Service Levels; and (d) be subject to audit by Prudential or its designee in accordance with the Agreement, except such audit will not include the installation of any audit software on Vendor's network or require Vendor to disclose or provide access to any of Vendor’s other customers confidential information.