Measurement and Monitoring Tools. As part of the Services throughout the Term, and at no additional cost to Customer, ACS will implement the measurement and monitoring tools and procedures necessary to measure its performance of the Services and compare such performance to that required by the Service Levels. Such measurement and monitoring tools are more particularly described in each applicable Statement of Work. Upon Customer’s request, ACS will provide Customer or its auditors with any information produced by the measurement and monitoring tools necessary to verify compliance by ACS with the Service Levels.
Appears in 2 contracts
Samples: Master Agreement for Business Process Outsourcing Services, Master Agreement for Business Process Outsourcing Services (Office Depot Inc)
Measurement and Monitoring Tools. As part of the Services throughout the Term, and at no additional cost to Customer, ACS will shall implement the necessary measurement and monitoring tools and procedures necessary required to measure its and report ACS performance of the Services and compare such performance to that required by against the applicable Service LevelsLevel Agreements. Such measurement and monitoring tools are more particularly described in each applicable Statement shall permit reporting at a level of Work. Upon Customer’s request, ACS will provide Customer or its auditors with any information produced by the measurement and monitoring tools necessary detail sufficient to verify compliance by ACS with the Service LevelsLevel Agreements, and shall be subject to audit by Roadway. ACS shall provide Roadway with information and access to such tools and procedures upon request, for purposes of verification.
Appears in 2 contracts
Samples: Data Processing Services Agreement (Yellow Roadway Corp), Data Processing and Information Technology Agreement (Roadway Express Inc)