Measurement of response times Sample Clauses

Measurement of response times. The response times shall be measured with tools provided by the Supplier. For establishment of whether a given response time complies with the agreed service level goal with respect to compliance rate, at least […] measurements of the response time for the said transaction shall be made. The compliance rate shall be calculated as the proportion of the response time measurements for a specific transaction which meets the response time set for calculation of the compliance rate. Any failure to meet a maximum response time by more than […] % or failure to achieve a compliance rate of more than […] percentage points shall imply that the Deliverables are deemed to be inaccessible from the time when such failure is reported to the Supplier in writing and until the failure has been remedied, cf. in more detail clause 5. If, at the same time, a maximum response time is exceeded or the compliance rate for several transactions has not been achieved, this shall only constitute an exceedance.
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Related to Measurement of response times

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