Measuring Patient Satisfaction Sample Clauses

Measuring Patient Satisfaction. Patient satisfaction has become an important part of the National Health Service (NHS) in the UK. This has been highlighted with the publication the ‘Darzi report – High Quality for All 2008’ which puts quality of care for patients at the heart of new policy for the NHS. Measuring patient satisfaction has been written into GP contracts. Patient satisfaction is affected by every part of the patient pathway, including waiting times, environment and the consultation itself and its outcome. Patient satisfaction can be measured anecdotally or systematically by questionnaires. In order to improve satisfaction, patients’ views over a number of specific issues need to be obtained, which is most easily done with multi-item questionnaires. The results of such questionnaires can then be used to develop and improve services, for the benefit of service users. Many different patient satisfaction questionnaires exist which can be specific, such as measuring satisfaction with a particular treatment or intervention or more general such as the practice accreditation and improvement survey (PAIS) [Greco et al. 2001], which gives an overall view of a practice and its healthcare professionals and is commonly used in general practice. In 1992 Xxxx et al designed the Leeds Satisfaction Questionnaire which was specifically designed to measure RA patients’ satisfaction with outpatient rheumatology services. Xxxxxxx et al in 2003 designed a patient satisfaction questionnaire for patients with RA receiving outpatient clinical nurse specialist care, inpatient care, or day patient team care.