Common use of Member-Contractor Communications Clause in Contracts

Member-Contractor Communications. The Contractor will be responsible for developing and maintaining member education programs designed to provide members with clear, concise and accurate information about the Contractor’s program, the Contractor’s network and the Healthy Indiana Plan program. This should be delivered in a multimedia format that does not exclusively consist of telephonic and written correspondence outreach. The State encourages the Contractor to incorporate community advocates, community health workers, support agencies, health departments, other governmental agencies and public health associations in its outreach and member education programs. The Contractor shall maintain strategies for communicating with members. Contractor communication strategies must meet the requirements of this section and provide innovative approaches to ensure member understanding of the Healthy Indiana Plan