Common use of Member Satisfaction Clause in Contracts

Member Satisfaction. 2.8.9.1. The Contractor shall monitor Member perceptions of well-being and functional status, as well as accessibility and adequacy of services provided by the Contractor. 2.8.9.2. Contractor shall support OBH’s efforts to collect Member satisfaction data via the statewide Mental Health Statistics Improvement Program (MHSIP) and the Youth Services Surveys for Families (YSS-F). 2.8.9.2.1. The Contractor shall provide these surveys to Members with a substance use diagnosis at the direction of the Department. 2.8.9.3. Upon direction by the Department, the Contractor shall conduct a survey in collaboration with the OBH. The Department is considering the use of the ECHO

Member Satisfaction. 2.8.9.12.8.10.1. The Contractor shall monitor Member perceptions of well-being and functional status, as well as accessibility and adequacy of services provided by the Contractor. 2.8.9.22.8.10.2. Contractor shall support OBH’s efforts to collect Member satisfaction data via the statewide Mental Health Statistics Improvement Program (MHSIP) and the Youth Services Surveys for Families (YSS-F). 2.8.9.2.12.8.10.2.1. The Contractor shall provide these surveys to Members with a substance use diagnosis at the direction of the Department. 2.8.9.32.8.10.3. Upon direction by the Department, the Contractor shall conduct a survey in collaboration with the OBH. The Department is considering the use of the ECHO