Member Services Call Center. The Contractor must maintain and staff a toll-free dedicated Member services call center to respond to Members’ inquiries, issues, or referrals. Members will be provided with one (1) toll free number, and the Contractor’s automated system and call center staff will route calls as required to meet Members’ needs.
Appears in 14 contracts
Samples: Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco), Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco), Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco)
Member Services Call Center. The Contractor must maintain and staff a toll-free dedicated Member services call center to respond to Members’ inquiries, issues, or referrals. Members will be provided with one (1) toll free number, and the Contractor’s automated system and call center staff will route calls as required to meet Members’ needs.
Appears in 5 contracts
Samples: Contract for Administration of the Children’s Health Insurance Program, Contract for Administration of the Children’s Health Insurance Program, Contract
Member Services Call Center. The Contractor must maintain and staff a toll-free dedicated Member services call center to respond to Members’ inquiries, issues, or referrals. Members will be provided with one one
(1) toll free number, and the Contractor’s automated system and call center staff will route calls as required to meet Members’ needs.
Appears in 2 contracts
Samples: Contract for Administration of the Children’s Health Insurance Program, Contract for Administration of the Children’s Health Insurance Program
