Member Services Report. By the fifteenth (15th) of each month, Contractor shall self-report their prior month performance in call center abandonment rate, blockage rate and average speed of answer, for their member services and twenty-four/seven (24/7) hour toll-free medical call-in system to the Department.
Appears in 4 contracts
Samples: Business Associate Agreement, Business Associate Agreement, Business Associate Agreement
Member Services Report. By the fifteenth tenth (15th10th) of each month, Contractor shall self-report their prior month performance in call center abandonment rate, blockage rate and average speed of answer, for their member services and twenty-four/seven (24/7) hour toll-free medical call-in system to the Department.
Appears in 1 contract
Samples: Wellcare Health Plans, Inc.
