CUSTOMER SERVICE FUNCTIONS. The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.
CUSTOMER SERVICE FUNCTIONS. The Servicer shall handle all Customer inquiries and other Customer service matters according to the Servicer Policies and Practices.
CUSTOMER SERVICE FUNCTIONS. The Servicer or a TPS to the extent provided in the applicable TPS Service Agreement shall handle all customer inquiries and other customer service matters according to the Servicer Policies and Practices.
CUSTOMER SERVICE FUNCTIONS. (a) Provide a telephone staff or other medium to respond to customer inquiries.
(b) Prepare and update service forms necessary to support the Contract.
(c) Respond to written inquiries from Contract owners.
(d) Coordinate complaint resolution (formal and informal).
CUSTOMER SERVICE FUNCTIONS. (a) Provide a telephone staff or other medium to respond to customer inquiries.
(b) Prepare and update service forms necessary to support the Contract.
(c) Respond to written inquiries from Contract Owners.
(d) Coordinate complaint resolution (formal and informal).
CUSTOMER SERVICE FUNCTIONS. Except as otherwise provided in this Agreement, ITC/\DeltaCom shall be the single point of contact for all ITC/\DeltaCom end users.
CUSTOMER SERVICE FUNCTIONS. (1) Preparation and transmittal of monthly billing statements to Obligors; (2) Response to Obligor inquiries;
CUSTOMER SERVICE FUNCTIONS. Administrator shall perform the following Customer Service Functions:
(a) Respond to Member and Provider Behavioral Health Services and Intellectual/Developmental Disability Services or Utilization Management related inquiries pertaining to Utilization Management decisions made by Administrator received through transfers from the CMHSP Members customer service teams during Administrator’s normal business hours.
(b) Administrator will respond to Member and Provider requests for referrals for Behavioral Health Services and Intellectual/Developmental Disability Services received through inbound calls to Administrator;
(c) Administrator will administer: (i) all first and second level (fair hearing) Behavioral Health Service and Intellectual/Developmental Disability appeals pertaining to Utilization Management decisions made by Administrator, and Administrator. All appeals must be performed by individual or individual(s) that are not directly responsible for Utilization Management decisions, Adverse Benefit Determinations or Finance.
(d) The parties agree to work cooperatively with respect to any Member grievances or appeals; this includes providing access to necessary documentation, and/or active participation by an authorized representative of PIHP or Administrator, respectively and as requested by the other party, to the extent such actions or activities are not unduly burdensome and taking into account any Member required consents or releases required by applicable laws.
(e) Handle and resolve Provider requests, inquiries, complaints, and appeals regarding Administrator’s services and/or Behavioral Health Services and Intellectual/Developmental Disability Services.
(f) Respond to any Michigan State Department of Insurance, Department of Health, Attorney General, or other authorized government agency complaints and inquires received by Administrator. PIHP remains responsible for responding to government agency complaints and inquiries received by the PIHP.
(g) Should PIHP fail to provide enrollment, eligibility, coordination of benefits and/or other information necessary for Administrator to conduct first level Member administrative appeals and after receiving notice from Administrator, Administrator will not be held responsible for any delay, lack of performance or deficiencies regarding such first level and/or second level (fair hearing) appeal activities.
CUSTOMER SERVICE FUNCTIONS. Except as otherwise provided in this Agreement, DeltaCom shall be the single point of contact for all DeltaCom end users.
CUSTOMER SERVICE FUNCTIONS. The Servicer shall handle all California Customer inquiries and other California Customer service matters according to the same procedures it uses to service California Customers with respect to its own charges.
