MEMBERS SATISFACTION SERVICE. a. All questions or concerns of MEMBERS about the medical services and benefits shall be directed to the MediCard Head Office. MEMBERS must provide complete and necessary information so that the Customer Management Assistant, Customer care Officers and/or other appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER's concern in a timely manner.
Appears in 18 contracts
Samples: Healthcare Agreement, Healthcare Agreement, Healthcare Agreement
MEMBERS SATISFACTION SERVICE. a. All questions or concerns of MEMBERS MEMBER about the medical services and benefits shall be directed to the MediCard Head Office. MEMBERS MEMBER must provide complete and necessary information so that the Customer Management Assistant, Customer care Officers and/or other appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER's concern in a timely manner.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
MEMBERS SATISFACTION SERVICE. a. All questions or concerns of MEMBERS MEMBER about the medical services and benefits shall be directed to the MediCard Head Office. MEMBERS MEMBER must provide complete and necessary information so that the Customer Management Assistant, Customer care Officers and/or other appropriate staff or staffor Administrative Personnel can work with the MEMBER to resolve the MEMBER's concern in a timely manner.
Appears in 1 contract
Samples: Service Agreement
