Common use of Messaging Services Clause in Contracts

Messaging Services. The Contractor shall provide an e-messaging service in accordance with the following requirements: The Contractor shall provide an independent system to provide e-messaging service capability to the Department. The system shall provide the capability for friends and family of inmates to e-message (one-way only) authorized inmates within the correctional system. The Contractor shall enable family/friends of inmates to set up monthly accounts based on a fixed fee/flat rate for a specified number of e-messages per month and may allow for the monthly charge to be either prepaid or billable to the account holder by the Contractor. The e-messaging account holder will be responsible for the monthly cost of the service that allows them to send e-messages, regardless of whether the e-mail is received by the recipient or not. There shall be no additional fees, surcharges, or other types of costs associated with e- messaging service billed to account holders inmates other than the monthly account charge. The Department will not be responsible for any costs associated with e-messaging. The Contractor should ensure any individual desiring to send an e-message to an inmate provides sufficient identifying information (i.e., name, billing address, etc.) that will allow for follow up contact to the e-messaging account holder should it become necessary for security purposes.