Misdirected Calls. The Parties will employ the following procedures for handling any misdirected calls (e.g., Business office, repair bureau, etc.).
6.1 To the extent the correct provider can be determined, each Party will refer misdirected calls to the proper provider of local exchange service. When referring such calls, both Parties agree to do so in a courteous manner at no charge.
6.2 For misdirected repair calls, the Parties will provide their respective repair bureau contact number to each other on a reciprocal basis and provide the end user the correct contact number.
6.3 In responding to misdirected calls, neither Party shall make disparaging remarks about each other, nor shall they use these calls as a basis for internal referrals or to solicit end users or to market services.
Misdirected Calls. The Parties will employ the following procedures for handling any misdirected calls (e.g., Business office, repair bureau, etc.):
Misdirected Calls. The Parties will employ the following procedures for handling any misdirected calls (e.g., Business office, repair bureau, etc.).
3.1 To the extent the correct provider can be determined, each Party will refer misdirected calls to the proper provider of local exchange service. When referring such calls, both Parties agree to provide the end user the correct contact telephone number, at no charge and in a courteous manner.
3.2 In responding to misdirected calls, neither Party shall make disparaging remarks about each other, nor shall they use these calls as a basis for internal referrals or to solicit end users or to market services.
Misdirected Calls. V-5 7. 911/E911 Arrangements ......................................................... V-5 7.1 Description of Service .............................................. V-5 7.2 Cooperation and Level of Performance ............................... V-5 7.3 Updates to Master Street Address Guide (MSAG) ....................... V-5 7.4 Updates to Database .............................................. V-5 7.5 Compensation ................................................... V-5 7.6 Liability .......................................................... V-6
Misdirected Calls. VIII-1 2. 911/E-911 Arrangements.....................................................................VIII-1
Misdirected Calls. VIII-2 4. 911/E-911 Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-2 4.1 Description of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-2 4.2 Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-3 4.3 Cooperation and Level of Performance . . . . . . . . . . . . . . . . . VIII-3 4.4 Basic 911 and E-911 General Requirements . . . . . . . . . . . . . VIII-3 4.5 Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-9 4.6 Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-10 5. Information Services Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-10 5.1 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-10 5.2 Billing and Collection and Information Service Provider (ISP) Remuneration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-10 5.3 900-976 Call Blocking I-11 5.4 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VIII-11
Misdirected Calls. CenturyLink shall refer all questions received directly from QuantumShift End Users back to QuantumShift for handling.
Misdirected Calls. CenturyLink shall refer all questions received directly from **CLEC End Users back to **CLEC for handling.
Misdirected Calls. CenturyTel shall refer all questions received directly from MetTel End Users back to MetTel for handling.
Misdirected Calls. CenturyLink shall refer all questions received directly from BullsEye End Users back to BullsEye for handling.
