MISDIRECTED REPAIR CALLS. 5.1 For misdirected repair calls, the Parties will provide their respective repair bureau contact number(s) to each other on a reciprocal basis and provide the End User Customer the correct contact number.
5.2 In responding to misdirected calls, neither Party shall make disparaging remarks about each other, nor shall they use these calls as a basis for internal referrals or to solicit End User Customers or to market services.
MISDIRECTED REPAIR CALLS. 6.1 All misdirected repair calls to AT&T OKLAHOMA from CLEC End Users will be given a recording (or live statement) directing them to call the number designated by CLEC. Scripts used by AT&T OKLAHOMA will refer CLEC End Users (in both English and Spanish when available) to the CLEC 800 number in the CLEC CNSC. All calls to 611 in AT&T OKLAHOMA’s territory will continue to receive a standardized vacant code announcement (i.e., a recording specifying the number dialed is not valid) for all End Users. CLEC on a reciprocal basis will refer all misdirected repair calls that CLEC receives for AT&T OKLAHOMA End Users to a AT&T OKLAHOMA designated number.
MISDIRECTED REPAIR CALLS. 12.3.8.1 CLEC and CenturyLink will employ the following procedures for handling misdirected repair calls:
12.3.8.1.1 CLEC and CenturyLink will provide their respective End User Customers with the correct telephone numbers to call for access to their respective repair bureaus.
12.3.8.1.2 End User Customers of CLEC shall be instructed to report all cases of trouble to CLEC. End User Customers of CenturyLink shall be instructed to report all cases of trouble to CenturyLink.
12.3.8.1.3 To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of Basic Exchange Telecommunications Service; however, nothing in this Agreement shall be deemed to prohibit CenturyLink or CLEC from discussing its products and services with CLEC's or CenturyLink's End User Customers who call the other Party seeking such information.
12.3.8.1.4 CLEC and CenturyLink will provide their respective repair contact numbers to one another on a reciprocal basis.
12.3.8.1.5 In responding to repair calls, CLEC's End User Customers contacting CenturyLink in error will be instructed to contact CLEC; and CenturyLink's End User Customers contacting CLEC in error will be instructed to contact CenturyLink. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit CenturyLink or CLEC from discussing its products and services with CLEC's or CenturyLink's End User Customers who call the other Party seeking such information.
MISDIRECTED REPAIR CALLS. 12.3.8.1 VZW and Qwest will employ the following procedures for handling misdirected repair calls:
12.3.8.1.1 VZW and Qwest will provide their respective End User Customers with the correct telephone numbers to call for access to their respective repair bureaus.
12.3.8.1.2 End User Customers of VZW shall be instructed to report all cases of trouble to VZW. End User Customers of Qwest shall be instructed to report all cases of trouble to Qwest.
12.3.8.1.3 To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of Basic Exchange Telecommunications Service.
12.3.8.1.4 VZW and Qwest will provide their respective repair contact numbers to one another on a reciprocal basis.
12.3.8.1.5 In responding to repair calls, VZW’s End User Customers contacting Qwest in error will be instructed to contact VZW; and Qwest’s End User Customers contacting VZW in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or VZW from discussing its products and services with VZW’s or Qwest’s End User Customers who call the other Party.
MISDIRECTED REPAIR CALLS. 6.1 All misdirected repair calls to AT&T ARKANSAS from CLEC customers will be given a recording (or live statement) directing them to call the number designated by CLEC. Scripts used by AT&T ARKANSAS will refer CLEC customers (in both English and Spanish when available) to the CLEC 800 number in the CLEC CNSC. All calls to 611 in AT&T ARKANSAS’ territory will continue to receive a standardized vacant code announcement (i.e., a recording specifying the number dialed is not valid) for all customers. CLEC on a reciprocal basis will refer all misdirected repair calls that CLEC receives for AT&T ARKANSAS customers to an AT&T ARKANSAS designated number.
MISDIRECTED REPAIR CALLS. 10.3.8.1 RESELLER and Qwest will employ the following procedures for handling misdirected repair calls:
10.3.8.1.1 RESELLER and Qwest will provide their respective end users with the correct telephone numbers to call for access to their respective repair bureaus.
10.3.8.1.2 End users of RESELLER shall be instructed to report all cases of trouble to RESELLER. End users of Qwest shall be instructed to report all cases of trouble to Qwest.
10.3.8.1.3 To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of Basic Exchange Telecommunications Service.
10.3.8.1.4 RESELLER and Qwest will provide their respective repair contact numbers to one another on a reciprocal basis.
10.3.8.1.5 In responding to repair calls, neither Party shall make disparaging remarks about each other, nor shall they use these repair calls as the basis for internal referrals or to solicit end users to market services. Either Qwest or RESELLER may respond with accurate information in answering end-user questions.
MISDIRECTED REPAIR CALLS. 5.1 All misdirected repair calls to SBC TEXAS from CLEC’s End Users will be given a recording (or live statement) directing them to call the number designated by CLEC. Scripts used by SBC TEXAS will refer CLEC End Users (in both English and Spanish when available) to the CLEC 800 number in the CLEC CNSC. All calls to 611 in SBC TEXAS’ territory will continue to receive a standardized vacant code announcement (i.e., a recording specifying the number dialed is not valid) for all End Users. The CLEC, on a reciprocal basis, will refer all misdirected repair calls that CLEC receives for SBC TEXAS’ End Users to a SBC TEXAS designated number.
MISDIRECTED REPAIR CALLS. All misdirected repair calls to SBC KANSAS from CLEC customers will be given a recording (or live statement) directing them to call the number designated by CLEC. Scripts used by SBC KANSAS will refer CLEC customers (in both English and Spanish when available) to the CLEC 800 number in the CLEC CNSC. All calls to 611 in SBC KANSAS’ territory will continue to receive a standardized vacant code announcement (i.e., a recording specifying the number dialed is not valid) for all customers. CLEC on a reciprocal basis will refer all misdirected repair calls that CLEC receives for SBC KANSAS customers to a SBC KANSAS designated number.
MISDIRECTED REPAIR CALLS. 12.3.8.1 SBCT and Qwest will employ the following procedures for handling misdirected repair calls:
12.3.8.1.1 SBCT and Qwest will provide their respective end users with the correct telephone numbers to call for access to their respective repair bureaus.
12.3.8.1.2 End users of SBCT shall be instructed to report all cases of trouble to SBCT. End users of Qwest shall be instructed to report all cases of trouble to Qwest.
12.3.8.1.3 To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of Basic Exchange Telecommunications Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or SBCT from discussing its products and services with SBCT’s or Qwest’s end users who call the other Party.
12.3.8.1.4 SBCT and Qwest will provide their respective repair contact numbers to one another on a reciprocal basis.
12.3.8.1.5 In responding to repair calls, neither Party shall make disparaging remarks about each other.
MISDIRECTED REPAIR CALLS. All CLEC Customers who misdirect repair calls to ASI-North will be directed to call the CLEC.
