Common use of Mode of Operation Clause in Contracts

Mode of Operation. You shall: (a) maintain at least one (1) Domain Name registered under your own company name; (b) maintain reasonable records of transactions, enquiries and complaints in the registration of Domain Names on behalf of customers; (c) provide efficient and courteous service to customers; (d) give to us full written details of any complaint received from a customer relating to Domain Name registration within seven (7) days of the complaint and use your best endeavours to assist us in resolving any customer complaints; (e) provide proper training on Domain Name Administration to all your employees and agents responsible for handling Domain Name Administration; (f) use the Codes and any other materials or information provided to you by us in accordance with the terms of this Agreement and the current Registration Agreement. We shall only process applications and requests for Domain Name Administration submitted with the correct Codes and in accordance with the Service Partner Program Procedures and Registration Agreement; and (g) keep your Codes confidential at all times and you shall be liable for any applications or requests for Domain Name Administration made using any of your Codes.