Monitoring Goal. The Monitoring Goal is measured from the time an outage is detected by LightEdge monitoring systems until such outage is reported to customer by the LightEdge notification method. The goal is considered met once the LightEdge monitoring system sends a notification to the customer. Receipt of the notification by the customer or lack of receipt will not be considered to be part of goal.
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Samples: Access T1 Service Agreement, Point to Point VPN Tunnel Service Agreement, Remote Access Service Agreement
Monitoring Goal. The Monitoring Goal is measured from the time an outage is detected by LightEdge monitoring systems sy stems until such outage is reported to customer by the LightEdge notification method. The goal is considered met once the LightEdge monitoring system sends a notification to the customer. Receipt of the notification by the customer or lack of receipt will not be considered to be part of goal.
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