Common use of Monitoring of the Service Clause in Contracts

Monitoring of the Service. JRNI and bookinglab will regularly monitor the status of the Booking Service (including routine checks on the hardware, processes and wait queues) on behalf of bookinglab using both automated and manual tools and testing procedures. Upon request by Customer, but no more than once every 6 months, bookinglab will provide a report listing all Customer-affecting service and outage faults during the prior 6 months, including: • Date and time of fault • Impact of fault on service provision • Service outage duration • Description of Error and resolution identifying steps taken to prevent future occurrences • Scheduled releases

Monitoring of the Service. JRNI and bookinglab Bookinglab will regularly monitor the status of the Booking Service (including routine checks on the hardware, processes and wait queues) on behalf of bookinglab Bookinglab using both automated and manual tools and testing procedures. Upon request by Customer, but no more than once every 6 months, bookinglab Bookinglab will provide a report listing all Customer-affecting service and outage faults during the prior 6 months, including: • Date and time of fault • Impact of fault on service provision • Service outage duration • Description of Error and resolution identifying steps taken to prevent future occurrences • Scheduled releases

Monitoring of the Service. JRNI and bookinglab BookingLab will regularly monitor the status of the Booking TuCO Service (including routine checks on the hardware, processes and wait queues) on behalf of bookinglab BookingLab using both automated and manual tools and testing procedures. Upon request by Customer, but no more than once every 6 months, bookinglab BookingLab will provide a report listing all Customer-affecting service and outage faults during the prior 6 months, including: •  Date and time of fault •  Impact of fault on service provision •  Service outage duration •  Description of Error and resolution identifying steps taken to prevent future occurrences •  Scheduled releases

Monitoring of the Service. JRNI and bookinglab BookingLab will regularly monitor the status of the Booking Service (including routine checks on the hardware, processes and wait queues) on behalf of bookinglab BookingLab using both automated and manual tools and testing procedures. Upon request by Customer, but no more than once every 6 months, bookinglab BookingLab will provide a report listing all Customer-affecting service and outage faults during the prior 6 months, including: • Date and time of fault • Impact of fault on service provision • Service outage duration • Description of Error and resolution identifying steps taken to prevent future occurrences • Scheduled releases

Monitoring of the Service. JRNI and bookinglab will regularly monitor the status of the Booking Service (including routine checks on the hardware, processes and wait queues) on behalf of bookinglab using both automated and manual tools and testing procedures. Upon request by Customer, but no more than once every 6 months, bookinglab will provide a report listing all Customer-affecting service and outage faults during the prior 6 months, including: •  Date and time of fault •  Impact of fault on service provision •  Service outage duration •  Description of Error and resolution identifying steps taken to prevent future occurrences •  Scheduled releases