Common use of Monitoring & Reporting Clause in Contracts

Monitoring & Reporting. (a) CP will prepare a monthly Stewardship report that will track the performance metrics stated in Section 1 of this Exhibit. In addition, the parties will meet on a regular basis to discuss the Stewardship report and its associated performance metrics. (b) CP will provide NSI with monthly reports which document all CP System outages or enhancements made during such month. Each report shall have capacity planning information outlined [above] and include, at a minimum, the following additional information: Summary: . CP System uptime . Number of new NSI Customer mailboxes . Number of deleted NSI Customer mailboxes . Total number of NSI Customer mailboxes . Mean storage used for mailboxes . Number of CP System outages . CP System total downtime and average daily and monthly downtimes * CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO CERTAIN INFORMATION CONTAINED IN THIS EXHIBIT. THROUGHOUT THIS EXHIBIT CONFIDENTIAL PORTIONS HAVE BEEN OMITTED FROM THE PUBLIC FILING AND HAVE BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. Specific Outage Report: . Time of outage . Length of outage . Affected areas . Reason for outage . Long term remedy . Person notified Enhancement: . Reason for change . Areas affected This information will be emailed to NSI by the third working day of the month following the reported month.

Monitoring & Reporting. (a) CP will prepare a monthly Stewardship stewardship report that will track the performance metrics stated in Section 1 of this Exhibit. In addition, upon reasonable request by either party, the parties will meet on a regular basis to discuss the Stewardship stewardship report and its associated performance metrics. (b) CP will provide NSI E*TRADE GROUP with monthly reports which document all CP System outages or enhancements made during such month. Each report shall have capacity planning information outlined [above] and include, at a minimum, the following additional information: Summary: . CP System uptime (average server up time and actual daily up time) . Number of new NSI Customer mailboxes . Number of deleted NSI Customer mailboxes . Total number of NSI Customer mailboxes . Mean storage used for mailboxes . Number of CP System outages . CP System total downtime and average daily and monthly downtimes Average response * CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO CERTAIN INFORMATION CONTAINED IN THIS EXHIBIT. THROUGHOUT THIS EXHIBIT CONFIDENTIAL PORTIONS HAVE BEEN OMITTED FROM THE PUBLIC FILING AND HAVE BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. . Actual daily response time detail . Number of new User mailboxes . Number of deleted User mailboxes . Total number of User mailboxes . Mean storage used for mailboxes . Number of CP System outages . CP System total downtime and average daily and monthly downtimes Specific System Outage Report: . Time of outage . Length of outage . Affected areas . Reason for outage . Long term remedy . Person notified Enhancement: . Reason for change . Areas affected This information will be emailed to NSI E*TRADE GROUP by the third working day of the month following the reported month.

Monitoring & Reporting. (a) CP will prepare a monthly Stewardship report that will track the performance metrics stated in Section 1 of this Exhibit. In addition, the parties will meet on a regular basis to discuss the Stewardship report and its associated performance metrics. (b) CP will provide NSI with monthly reports which document all CP System outages or enhancements made during such month. Each report shall have capacity planning information outlined [above] and include, at a minimum, the following additional information: Summary: . CP System uptime . Number of new NSI Customer mailboxes . Number of deleted NSI Customer mailboxes . Total number of NSI Customer mailboxes . Mean storage used for mailboxes . Number of CP System outages . CP System total downtime and average daily and monthly downtimes * [**] CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO CERTAIN INFORMATION CONTAINED IN THIS EXHIBIT. THROUGHOUT THIS EXHIBIT CONFIDENTIAL PORTIONS HAVE BEEN OMITTED FROM THE PUBLIC FILING AND HAVE BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. Specific Outage Report: . Time of outage . Length of outage . Affected areas . Reason for outage . Long term remedy . Person notified Enhancement: . Reason for change . Areas affected This information will be emailed to NSI by the third working day of the month following the reported month.