Motricity Support Services. The following list identifies services that are offered by Motricity Support Services to AT&T: • Telephone and email support for incident resolution • Advisory Bulletins • Notification of planned maintenance activities • Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request. ***
Appears in 3 contracts
Samples: Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc)
Motricity Support Services. The following list identifies services that are offered by Motricity Support Services to AT&T: • Telephone and email support for incident resolution • Advisory Bulletins • Notification of planned maintenance activities • Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request. ***Initial Reports are delivered within 24 hours of resolution with a complete Post Mortem report within three (3) business days.
Appears in 3 contracts
Samples: Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc)