Common use of MTTR Credit Clause in Contracts

MTTR Credit. If Rogers has failed to meet the applicable MTTR SLA for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the MTTR SLA was not met, Rogers will issue a Service Credit to you. The Service Credit will equal the applicable amount from Table 3 for the monthly recurring charges for the affected accesses in the applicable month.

MTTR Credit. If Rogers has failed to meet the applicable MTTR SLA for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the MTTR SLA was not met, Rogers will issue a Service Credit credit to you. The Service Credit will equal the applicable amount from Table 3 for the monthly recurring charges for the affected accesses in the applicable month.