Common use of Multiple Contracts Clause in Contracts

Multiple Contracts. The ITSM Tool must include functionality that allows users to define multiple contract types and contracts per customer. FR-9.12 Priority Definitions and Action Times The ITSM Tool must include functionality to handle different priority definitions and action times for each customer. FR-9.13 Agreement and Contract Review The ITSM Tool must include functionality that allows users to schedule agreement and contract review cycles and renewals. FR-9.14 Service Level Achievement Against Target The ITSM Tool must include functionality that allows users to report on service level achievements vs. service level targets in real-time and at regular planned intervals. FR-10.1 Event Monitoring and Incident Management Integration The ITSM Tool must have the capability to integrate event and alert monitoring tools with Incident Management to allow for automatic creation and update of incidents from these tools, based on business rules.