NAP Contact Information. Customer may contact NAP by telephone at 1-888- 000-0000 Monday to Friday, 9AM EST to 5PM EST or email at xxxxxxxxxxxx@xxxxxxx.xxx, or by writing to us at 00 Xxxxxx Xxxxxx, Norwalk, CT 06850. If Customer calls NAP during business hours regarding a utility emergency, Customer will either be transferred directly to the LDU or given the number of the LDU for Customer to call the LDU directly. If Customer calls outside of these hours Customer will be given the LDU emergency phone number to call. If Customer calls NAP outside of normal business hours Customer will be prompted to call back during normal business hours. Customer Protections. The services provided by NORTH AMERICAN POWER to Customer are governed by the terms and conditions of this Agreement. This agreement is governed by the Home Energy Fair Practices Act (“HEFPA”). NAP will provide at least 15 days’ notice prior to the cancellation of service to Customer. Customer may obtain additional information by contacting NORTH AMERICAN POWER at its contact information above or the NYPSC at 1-888-697-7728, or by writing to the NYPSC at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at xxxx://xxx.xxx.xx.xxx.
Appears in 11 contracts
Samples: North American, North American, North American
