Common use of NBD DTTR Service Level Clause in Contracts

NBD DTTR Service Level. Subject to the limitations, conditions and exclusions described in this clause and in Clause 1.9 (Conditions and Exclusions), if there is an Outage of the Business VPN Small Off-Net and a CPE CE router failure caused the Outage, Orange will either fix or replace such faulty CPE CE router no later than the end of the next Business Day (hereinafter the "NBD DTTR Service Level"). The CPE CE router is considered fixed or replaced when the GCSC closes the Incident Report in the Incident case management system after notifying Customer that the Service is restored; however, the GCSC will keep the Incident Report open if Customer informs the GCSC that the Business VPN Small Off-Net is still out of service.‌ For clarity, the NBD DTTR Service Level only applies to the Business VPN Small Off-Net provided that all of the following conditions are satisfied:

NBD DTTR Service Level. Subject to the limitations, conditions and exclusions described in this clause and in Clause 1.9 (Conditions and Exclusions), if there is an Outage of the Business VPN Small Off-Net and a CPE CE router failure caused the Outage, Orange will either fix or replace such faulty CPE CE router no later than the end of the next Business Day (hereinafter the "NBD DTTR Service Level"). The CPE CE router is considered fixed or replaced when the GCSC closes the Incident Report in the Incident case management system after notifying Customer that the Service is restored; however, the GCSC will keep the Incident Report open if Customer informs the GCSC that the Business VPN Small Off-Net is still out of service.‌ service. For clarity, the NBD DTTR Service Level only applies to the Business VPN Small Off-Net provided that all of the following conditions are satisfied:

NBD DTTR Service Level. Subject to the limitations, conditions conditions, and exclusions described in this clause and in Clause 1.9 (Conditions and Exclusions), if there is an Outage of the Business VPN Small Off-Net and a CPE CE router failure caused the Outage, Orange will either fix or replace such faulty CPE CE router no later than the end of the next Business Day (hereinafter the "NBD DTTR Service Level"). The CPE CE router is considered fixed or replaced when the GCSC closes the Incident Report in the Incident case management system after notifying Customer that the Service is restored; however, the GCSC will keep the Incident Report open if Customer informs the GCSC that the Business VPN Small Off-Net is still out of service.‌ For clarity, the NBD DTTR Service Level only applies to the Business VPN Small Off-Net provided that all of the following conditions are satisfied:

NBD DTTR Service Level. Subject to the limitations, conditions and exclusions described in this clause and in Clause 1.9 (Conditions and Exclusions), if there is an Outage of the Business VPN Small Off-Net net and a CPE CE router failure caused the Outage, Orange will either fix or replace such faulty CPE CE router no later than the end of the next Business Day (hereinafter the "“NBD DTTR Service Level"”). The CPE CE router is considered fixed or replaced when the GCSC closes the Incident Report in the Incident case management system after notifying Customer that the Service is restored; however, the GCSC will keep the Incident Report open if Customer informs the GCSC that the Business VPN Small Off-Net Off- net is still out of service.‌ service. For clarity, the NBD DTTR Service Level only applies to the Business VPN Small Off-Net net provided that all of the following conditions are satisfied: