Common use of Network Availability Credit Clause in Contracts

Network Availability Credit. If Xxxxxxxx believes that Rogers has failed to meet the committed Network Availability percentage set out in Table 3 in a given month, the Customer must contact its Rogers sales representative and apply for credit within fifteen (15) business days of the Network Availability metrics being posted for the specific month. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 3. TABLE 3: Network Performance Commitment Committed Network Availability Service Credit Greater than or equal to 99.999% 10% of the monthly recurring Rogers Dedicated Internet charges for the affected Customer Site(s).

Network Availability Credit. If Xxxxxxxx believes you believe that Rogers has failed to meet the committed Network Availability percentage set out in Table 3 in a given month, the Customer you must contact its your Rogers sales representative and apply for credit within fifteen (15) business days of the Network Availability metrics being posted for the specific month. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 3. TABLE Table 3: Network Performance Commitment Committed Network Availability Service Credit Greater than or equal to 99.999% 10% of the monthly recurring Rogers Dedicated Internet Services charges for the your affected Customer Site(s).